Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Ronni Morris

Arlington,VA

Summary

Dedicated and results-driven professional with a proven track record in executive support and team leadership. Known for dependability and meticulous attention to detail, I excel in managing office operations, accounting, invoicing, dispatching, and vendor negotiations. With expertise in customer service and team collaboration, I consistently contribute to achieving organizational goals. Holder of an ABRA license, I bring a unique blend of skills to drive operational excellence.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Director

Uncaged Mimosas
Washington, DC
01.2023 - 09.2024
  • • Promoted to Operations Director upon the opening of Uncaged Mimosas, the sister company of Uncaged Chefs
    • Led operational strategy, staff management, and service execution to establish and grow the new location
    • Oversaw day-to-day functions, ensuring seamless coordination between front and back-of-house teams
    • Maintained brand consistency while adapting operations to fit the unique identity of Uncaged Mimosas.
    • Developed and implemented systems including cash management protocols, standardized bar recipes, regulated comping practices, and detailed opening and closing checklists to enhance efficiency and accountability
    • Functioned as the executive liaison for the CEO, facilitating communication with operational teams
    • Recruited and hired qualified employees, ensuring alignment with company standards and staffing needs
    • Processed nightly deposits and balanced cash drawers to ensure accurate financial reporting and accountability
    • Managed and processed payroll for employees guaranteeing accuracy and timely distribution
    • Developed and maintained work schedules, confirming adequate coverage while accommodating employee requests and business needs
    • Processed food and liquor orders, ensuring accurate inventory management and timely replenishment of stock
    • Streamlined liquor procurement by ordering directly from a vendor, reducing costs by 38.9% and boosting profits.
    • Seamlessly transitioned between FOH and BOH roles in response to staffing shortages, certifying smooth operations during employee absences (expo, line cook, bartender, host, server)
    • Improved scheduling practices, reducing labor costs by 18%
    • Led a team of 25+ with clear direction and guidance
    • Reduced excess stock by 12.7% through improved inventory tracking
    • Developed programs that increased repeat business by 22%
    • Conducted evaluations that led to a 15% improvement in employee performance and 19% reduction in employee turnover
    • Enforced company policies and government regulations

Assistant Manager

Uncaged Chefs
District Heights, MD
09.2019 - 01.2023
  • • Recruited by the owner while serving at Barcelona, recognized for my ability to provide high-level, intentional service to every guest while maintaining a strong presence across the restaurant.
    • Demonstrated exceptional multitasking and guest engagement, leading to an immediate offer to stage for a leadership role.
    • Successfully completed a trial period and accepted a management position within a week, stepping into restaurant operations and team leadership
    • Managed daily operations for a team of 20-30 in a fast-paced setting
    • Developed promotions and upselling strategies, increasing average transaction value by 12%
    • Implemented an efficient scheduling system, cutting labor costs by 15% while maintaining optimal staffing
    • Managed and processed payroll for employees ensuring accuracy and timely distribution
    • Developed and maintained work schedules, confirming adequate coverage while accommodating employee requests and business needs
    • Processed food orders, securing accurate inventory management and timely replenishment of stock

Bar Manager

Occidental Seafood
Washington, DC, DC
04.2018 - 08.2019
  • • Provided outstanding service to a high volume of customers
    • Efficiently operated POS terminals, processing orders, splitting bills, and guaranteeing accurate transactions.
    • Guided customers through their dining choices with enthusiasm and in-depth knowledge of the menu.
    • Regularly checked in with customers, addressing concerns to provide a satisfying dining experience.
    • Played a key role in setting up and catering private events
    • Built strong relationships with guests, contributing to repeat business through exceptional service.

Receptionist Supervisor

Chan Zuckerberg Initiative
Menlo Park, CA
10.2017 - 01.2018
  • Managed high call volumes with a multi-line system
    • Maintained office functionality by overseeing inventory levels and managing purchase orders.
    • Orchestrated conference room scheduling, coordinating logistics and catering for seamless events.
    • Greeted and assisted visitors, directing them efficiently to the appropriate personnel.
    • Provided comprehensive support, including document copying, faxing, organizing materials, and adjusting schedules.
    • Implemented a streamlined mail sorting system for accurate and timely distribution.
    • Maintained daily calendars, scheduled client appointments, and coordinated office events.
    • Scheduled and confirmed appointments and meetings, optimizing management team schedules for efficiency.

Education

Bartending License -

Professional Bartending School
Arlington, VA
01-2018

Bachelor of Science -

California State University, Fresno
Fresno, CA
06-2016

Associate of Arts - Business Management

Foothill College
Los Altos, CA
02-2012

Skills

  • Sales Team Development
  • Policy/Program Development
  • Cross-Functional Team Management
  • Supervision and Training
  • Labor Cost Analysis
  • Event Planning
  • Logistics
  • Calendar Management
  • Purchasing
  • Employee Orientation
  • Strategic Planning
  • Administrative Experience
  • Budgeting
  • Office Management
  • Restaurant Management
  • MS Excel (50 WPM)
  • Business operations background
  • Operations Management
  • Employee Scheduling
  • Budget Control
  • Food safety and sanitation
  • Google Drive
  • Customer Retention
  • Human Resources

Certification

  • Bartender License
  • Food Handler Certification
  • ServSafe

Languages

  • English, Fluent
  • Spanish, Intermediate

References

References available upon request.

Timeline

Operations Director

Uncaged Mimosas
01.2023 - 09.2024

Assistant Manager

Uncaged Chefs
09.2019 - 01.2023

Bar Manager

Occidental Seafood
04.2018 - 08.2019

Receptionist Supervisor

Chan Zuckerberg Initiative
10.2017 - 01.2018

Bartending License -

Professional Bartending School

Associate of Arts - Business Management

Foothill College

Bachelor of Science -

California State University, Fresno

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Ronni Morris