Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronni Reel

Summary

Proven achiever with a background at Mercy Hospital Springfield, adept in Calendar Management and Teamwork and Collaboration. Excelled in optimizing office procedures and enhancing customer service, achieving significant improvements in client satisfaction. Skilled in administrative support and adept at fostering positive team dynamics, consistently meeting critical deadlines.

Overview

16
16
years of professional experience

Work History

Office Support Assistant

Probation and Parole
03.2022 - 08.2024
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Increased customer service success rates by quickly resolving issues.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Maintained confidentiality of information regarding clients and company.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Resolved customer problems and complaints.

Assistant Manager

Lendnation
07.2017 - 03.2022
    • Generated repeat business through exceptional customer service.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
    • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
    • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
    • Created and maintained safe and secure work environments for employees.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
    • Analyzed customer feedback and implemented strategies to improve customer experience.
    • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Appointment Scheduler

Jordan Valley Community Health Care
11.2016 - 07.2017
    • Handled complaints and questions, and re-directed calls to other team members.
    • Acted as first point of contact and set appointments for prospective clients.
    • Answered phone calls and answered questions from potential customers.
    • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
    • Opened new accounts and documented personal, demographic, and payment information in system.
    • Overcame objections using friendly, persuasive strategies.
    • Educated customers on product and service benefits, explaining features and answering questions.

Surgical Services Assistant

Mercy Hospital Springfield
03.2008 - 11.2016
  • Paid close attention to operating procedures for adherence to established surgical techniques.
  • Gowned and gloved staff to help team prepare for surgeries.
  • Verified identity of patient or operative site.
  • Protected patients from infection by setting up and managing sterile operating fields.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards

Education

High School Diploma -

Hillcrest High School
Springfield, MO
05.1991

Skills

    • Calendar Management
    • Appointment Coordination
    • Meeting Support
    • Summary reporting
    • Verbal Communication
    • Contract Management
    • Mail handling
      • Administrative Support
      • Materials Distribution
      • Mail Management
      • Supply Restocking
      • Attention to Detail
      • Decision-Making
      • Teamwork and Collaboration

Timeline

Office Support Assistant

Probation and Parole
03.2022 - 08.2024

Assistant Manager

Lendnation
07.2017 - 03.2022

Appointment Scheduler

Jordan Valley Community Health Care
11.2016 - 07.2017

Surgical Services Assistant

Mercy Hospital Springfield
03.2008 - 11.2016

High School Diploma -

Hillcrest High School

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Ronni Reel