Ronni Sternfeld
Uniondale,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working. Detail-oriented with experience in customer service, data entry and office management. Will deliver high level of customer service and administrative excellence, Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
Assistant Teacher
Robin's Nest
2016.09 - 2018.07
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Assisted in lessons, curriculum and homework planning.
Preschool Assistant Teacher
Kids By The Bunch
2009.09 - 2014.09
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children''s social and emotional growth by implementing creative play opportunities and group activities.
- Assisted lead teacher in developing age-appropriate curriculum to support child development milestones.
- Engaged and entertained children through recreational and educational activities.
- Ensured a safe and nurturing environment for all students by adhering to preschool policies and procedures.
- Promoted language development in students by engaging them in conversations, reading stories, and teaching songs related to various themes.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Organized snack time and nap hours.
- Delivered clear, concise instructions to children to aid in each student's decision-making.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
Ticket Manager
CTA Fan Club
1999.11 - 2014.05
- Oversaw box office operations, ensuring smooth workflow and accurate accounting of all transactions.
- Provided exceptional customer service experiences at all touchpoints throughout the purchasing process, resulting in increased customer loyalty rates over time.
- Managed inventory levels effectively, minimizing waste and ensuring adequate stock for high-demand events.
- Enhanced customer satisfaction by streamlining the ticket purchasing process and addressing customer concerns promptly.
- Improved venue capacity utilization rates by analyzing historical data trends and making informed recommendations to maximize revenue potential during peak periods.
- Built relationships with customers and community to establish long-term business growth.
- Handling all ticket operations using QuickBooks software including but not limited to delivery and invoicing all customers for tickets purchased
- Constant phone communication between venues as well as members to ensure customer satisfaction.
- Continued email communication with venues and members to resolve all needs and issues in a timely and efficient manner
Administrative Assistant
Hall Construction
2009.01 - 2012.04
- Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Worked to facilitate construction projects, increasing profits and productivity.
- Optimized print production scheduling through effective coordination with team members and management personnel.
Education
Associate of Arts - Advertising And Merchandising
Fashion Institute of Technology
New York, NY06.1977
Skills
- Data Entry
- Computer Skills
- Customer Service
- Multi-line phone proficiency
- Scheduling
- Computer Proficiency
- Bookkeeping
- Account Management
- Professional and mature
- Microsoft Word
- File Organization
- Microsoft Outlook
- Customer and client relations
Timeline
Assistant Teacher
Robin's Nest
2016.09 - 2018.07
Preschool Assistant Teacher
Kids By The Bunch
2009.09 - 2014.09
Administrative Assistant
Hall Construction
2009.01 - 2012.04
Ticket Manager
CTA Fan Club
1999.11 - 2014.05
Associate of Arts - Advertising And Merchandising
Fashion Institute of Technology
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