Authorized to work in the US for any employer, I am a Customer-savvy worker who is accustomed to demanding work with little downtime, dedicated team player with demonstrated training and problem-solving abilities. With excellent interpersonal and time management skills, eager to learn and grow.
Hi, I’m
Ronni Weiss
San Jose,CA
Summary
Overview
3
years of professional experience
Work History
Pizza Antica Santana Row
Host
01.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed call-aheads efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties and unexpected events during busy shifts.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Oren's Hummus
Server/Cashier/Food Runner
02.2022 - 08.2023
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on duties and best practices, improving overall staff performance.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Provided backup support for other departments when needed, showcasing versatility within the work environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Beged Kefet
Hebrew Teacher
09.2020 - 06.2022
Job overview
- Increased student comprehension by incorporating interactive activities and group projects into lesson plans.
- Enhanced language learning by utilizing multimedia resources and integrating cultural elements into lessons.
- Developed a welcoming classroom environment, fostering positive relationships with students and parents.
- Collaborated with colleagues to create effective interdisciplinary lesson plans, promoting cross-curricular understanding.
- Utilized differentiated instruction techniques to accommodate diverse learning styles and meet individual student needs.
- Implemented innovative teaching methods, leading to increased student engagement and improved performance levels.
- Served as a mentor for new teachers, offering guidance in classroom management strategies and curriculum development.
- Organized extracurricular events to promote Hebrew language learning outside the classroom setting.
- Recovered struggling students by providing targeted one-on-one support during office hours or after school sessions.
- Contributed to the development of school-wide language programs, working alongside administrators to implement effective policies and standards.
- Maintained accurate records of student attendance, assessments, and progress reports, ensuring timely communication with parents regarding their child''s academic achievements.
JCC
Front Desk Receptionist
09.2020 - 02.2022
Job overview
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Prepared informative materials about local attractions or amenities upon request from guests ensuring memorable stays at the establishment.
- Engaged in pleasant conversations while swiftly managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
JCC
Gym Attendant
09.2020 - 02.2022
Job overview
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Increased overall gym safety by conducting routine inspections of fitness equipment and promptly addressing any issues.
- Promoted a positive gym atmosphere, greeting members upon arrival and fostering an inclusive community for all fitness levels.
- Contributed to the improvement of gym operations by regularly providing feedback to management on member needs and preferences.
- Aided in member retention efforts by promptly responding to inquiries, resolving concerns, and ensuring satisfaction with gym facilities and services.
- Participated in staff training sessions to continuously improve professional skills and stay current on industry trends and best practices.
- Boosted member engagement with group classes by actively promoting available offerings and assisting instructors with class setup as needed.
- Supported events hosted at the gym, assisting with setup, tear-down, and other logistical tasks as necessary for successful execution.
- Upheld high standards of hygiene throughout the facility by thoroughly cleaning equipment after each use according to established guidelines.
- Implemented emergency procedures as needed, maintaining a calm and professional demeanor during any incidents or crises.
- Educated new members on gym policies and procedures, fostering a safe and enjoyable workout environment for all users.
Education
Leigh High SchoolSan Jose, CA
High School Diploma
06.2022
University Overview
West Valley CollegeSaratoga, CA
Associate of Arts from UX Design
12.2024
University Overview
Skills
- Customer Service
- Resolving Irregularities
- Hospitality and Accommodation
- Front of House Organization
- Order Accuracy
- Guest Accommodations
- Energetic and Outgoing
- Greeting and Escorting Guests
- Guest Interaction
- Phone Inquiries
- Guest Relations
Languages
English
Native or Bilingual
Hebrew
Native or Bilingual
Spanish
Limited Working
Timeline
Host
Pizza Antica Santana Row
01.2023 - Current
Server/Cashier/Food Runner
Oren's Hummus
02.2022 - 08.2023
Hebrew Teacher
Beged Kefet
09.2020 - 06.2022
Front Desk Receptionist
JCC
09.2020 - 02.2022
Gym Attendant
JCC
09.2020 - 02.2022
Leigh High School
High School Diploma
West Valley College
Associate of Arts from UX Design
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