Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronni Wooten

Plant City,FL

Summary

Friendly insurance professional experienced in investigating and processing insurance claims. Hardworking and communicative individual excels at interpreting policies and negotiating payment solutions. Recognized for providing optimum service to policyholders and quickly identifying fraudulent claims. Reliable and compassionate assistant instructor offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 5 and 12. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Insurance Claims Specialist

GEICO
02.2023 - Current
  • Work with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Evaluate and settle complex insurance claims in strict timeframes.
  • Follow up with customers on unresolved issues.
  • Provid advice to customers regarding claims, rights and insurance processes to prevent disputes.
  • Review insurance and claims documents to verify required information and secure any missing data for settlements.
  • Respond to inquiries by answering questions, providing information and directing customers to appropriate resources.
  • Perform administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
  • Maintain confidentiality of patient finances, records, and health statuses.
  • Collect, analyze and interpret information, documentation, and physical evidence associated with investigations.
  • Conducte interviews with witnesses and clients.
  • Carefully documente statements, observations, and evidentiary materials.
  • Handle calls promptly and with courteous professionalism.
  • Complete call documentation while speaking with customers.

Front Desk Associate

Allergy Tampa
01.2023 - 02.2023
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.

Assistant Instructor

Hillsborough Out Of School Time (HOST)
08.2019 - 01.2022
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Supported student learning objectives through personalized and small group assistance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Provided support during classes, group lessons, and classroom activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans.
  • Helped students explore concepts with engaging, learning-focused activities.
  • Maintained physical and computer-based filing systems.
  • Examined, categorized, and sorted incoming documents.
  • Restored old files and archived completed files for future reference.
  • Added and updated records with current materials.

Education

Associate of Arts - General Studies

Keiser University
Lakeland, FL
10.2023

High School Diploma -

Strawberry Crest High School
Dover, FL
05.2020

Skills

  • Interpretation Skills
  • New Product Information
  • Information Updates
  • Financial Transactions
  • Calculator Proficiency
  • Claim Validity Determination
  • Data Entry Software
  • Microsoft Office
  • Team Meetings
  • Documentation Review
  • Client Relationships
  • Accident Investigations
  • Client Satisfaction
  • Insurance Terminology
  • Presentation Skills
  • Positive Reinforcement Strategies
  • Conducting Meetings
  • Medical Records Management
  • Medical Software Applications
  • Managing Patient Records
  • Knowledge of HIPAA Regulations

Certification

  • 620 insurance License

Timeline

Insurance Claims Specialist

GEICO
02.2023 - Current

Front Desk Associate

Allergy Tampa
01.2023 - 02.2023

Assistant Instructor

Hillsborough Out Of School Time (HOST)
08.2019 - 01.2022

Associate of Arts - General Studies

Keiser University

High School Diploma -

Strawberry Crest High School

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Ronni Wooten