Ronnie Ong
Long Beach,CA
Summary
A hard worker with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in what I work for.
Overview
7
7
years of professional experience
Work History
Barista
The Merchant
12.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Supervised cash handling procedures.
Barista Shift Supervisor
Starbucks
05.2018 - 05.2023
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
Sales Associate
FinishLine
10.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Harbor City College
Harbor City, CA09.2011
High School Diploma -
St. Anthony High School
Long Beach, CA06.2010
Skills
- Critical Thinking
- Dependable and Responsible
- Teamwork and Collaboration
- Strategic Planning
- Communication
- Consistent Work Ethic
- Delegating Workload
- Balancing Multiple Tasks
Timeline
Barista
The Merchant
12.2023 - Current
Barista Shift Supervisor
Starbucks
05.2018 - 05.2023
Sales Associate
FinishLine
10.2017 - 06.2018
GED -
Harbor City College
High School Diploma -
St. Anthony High School
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