Summary
Overview
Work History
Education
Skills
Timeline
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Ronnie Ong

Long Beach,CA

Summary

A hard worker with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in what I work for.

Overview

7
7
years of professional experience

Work History

Barista

The Merchant
12.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Supervised cash handling procedures.

Barista Shift Supervisor

Starbucks
05.2018 - 05.2023
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.

Sales Associate

FinishLine
10.2017 - 06.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

GED -

Harbor City College
Harbor City, CA
09.2011

High School Diploma -

St. Anthony High School
Long Beach, CA
06.2010

Skills

  • Critical Thinking
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Strategic Planning
  • Communication
  • Consistent Work Ethic
  • Delegating Workload
  • Balancing Multiple Tasks

Timeline

Barista

The Merchant
12.2023 - Current

Barista Shift Supervisor

Starbucks
05.2018 - 05.2023

Sales Associate

FinishLine
10.2017 - 06.2018

GED -

Harbor City College

High School Diploma -

St. Anthony High School

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Ronnie Ong