Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexis Bailey

Marlin,TX

Summary

Motivated Customer Service Representative focused on delivering quality service. Remains level-headed in issue resolution. Documents problems thoroughly and strives to achieve complete customer satisfaction. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Willis Towers Watson
08.2021 - Current
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Documented, researched, and resolved customer service issues
  • Handled customer inquiries, billing questions, payments, and service requests
  • Delivered fast and friendly service regarding questions and service complaints
  • Anticipated needs and resolved problems to keep customers happy
  • Compiled customer feedback to recommend improvements to management
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Managed customer calls efficiently in fast-paced call center environment
  • Answered numerous inbound calls each day to handle various concerns, set appointments, and close sales
  • Met inbound customer needs while maintaining strict performance targets
  • Updated records with all interactions and customers transactions
  • Helped improve processes and products by relaying customer feedback.

Student Nurse

Family Medical Center
06.2024 - 07.2024
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Participated in hands-on clinical training under supervision of experienced nursing professionals to refine practical skills.
  • Monitored patient vital signs, reporting any changes to experienced nursing staff.
  • Administered medications and treatments as prescribed, ensuring patient safety and wellbeing.
  • Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
  • Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
  • Implemented infection control protocols to maintain safe and hygienic environment for both patients and staff members.

Clerk

TDCJ
05.2023 - 08.2023
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.

Loan Officer

OneMain Financial
02.2022 - 09.2022
  • Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
  • Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
  • Conducted thorough credit analysis to minimize risk exposure for the financial institution.
  • Negotiated favorable loan terms with borrowers, increasing overall profitability for the company.

Correctional Officer

TDCJ
01.2010 - 10.2021
    • Searched vehicles entering and leaving premises to inspect for contraband and detect trafficking
    • Safeguarded facility access, monitoring entrances and screening visitors
    • Kept records and drafted reports detailing offender movements or rule violations
    • Monitored offender behavior and addressed disciplinary action during shower and meal periods
    • Patrolled assigned areas to assess facility security and verify offender counts
    • Followed and promoted compliance with established security procedures
    • Fulfilled tower surveillance duty and continuously monitored grounds for potential security breaches
    • Supervised offender work details carrying out institutional grounds maintenance
    • Remained alert for signs of disorder or tension to anticipate problems and implement proactive actions
    • Detected and removed contraband with unscheduled cell inspections
    • Organized work assignments, appointments, and visits by family members for prisoners
    • Managed prisoner transfers and court appearances, protecting officers, inmates and general public from harm
    • Inspected conditions of locks, window bars, grills, doors, and gates at correctional facilities to ensure security and help prevent escapes
    • Conducted headcounts to ensure each prisoner was present
    • Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband
    • Identified and removed contraband items using routine and unannounced searches
    • Monitored facility from master control room, watching over [Number] feeds at once
    • Assisted with investigations of crimes occurring within facility
    • Minimized chances for escape or violence with proactive monitoring of all inmates
    • De-escalated disturbances with verbal and physical response strategies
    • Maintained records of prisoners' identification and charges
    • Coordinated safe visits by family members, legal representation and volunteers.

Education

Certificate - Nursing

Navarro College
Corsicana, TX
08.2024

Associate's in Nursing -

McLennan Community College
Waco, TX
07.2024

Diploma -

Genesis Christian School
Fort Worth, TX
05.2009

Skills

  • Product promotion
  • Hospitality and accommodation
  • Problem resolution
  • Record preparation
  • Call management
  • Ability To Work Independently
  • Excellent Customer Service
  • Microsoft Word
  • Inbound Phone Calls
  • Clerical Duties
  • Law Enforcement
  • Security
  • Supervising Experience
  • Surveillance
  • Heavy lifting
  • Documentation review
  • Vital signs
  • Critical Thinking
  • Active Listening
  • Problem-solving abilities
  • Customer Service
  • Customer Relations
  • Data Entry
  • Medication Administration
  • Patient Care
  • Pain assessment
  • Direct Patient Care
  • Vital signs monitoring
  • Wound Care
  • Taking and Recording Vital Signs
  • Vital sign assessment
  • Mobility Assistance
  • HIPAA Guidelines
  • Personal Care
  • Telemetry monitoring
  • Patient Education
  • Compassionate and Caring
  • Certified in CPR/AED
  • Medication and IV administration
  • Diabetes management
  • Student Precepting

Timeline

Student Nurse

Family Medical Center
06.2024 - 07.2024

Clerk

TDCJ
05.2023 - 08.2023

Loan Officer

OneMain Financial
02.2022 - 09.2022

Customer Service Representative

Willis Towers Watson
08.2021 - Current

Correctional Officer

TDCJ
01.2010 - 10.2021

Certificate - Nursing

Navarro College

Associate's in Nursing -

McLennan Community College

Diploma -

Genesis Christian School
Alexis Bailey