Ronnie Branam

• Secured items in truck by strapping over protective padding.
• Stacked cargo in designated areas according to size, type, style, color, or product code.
• Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
• Communicated with supervisors and coworkers regarding any changes in work assignments or schedules.
• Reported any damaged items to supervisor immediately upon discovery.
• Counted number of boxes or units in loading docks to confirm proper completion of work orders.
• Operate Propane Forklift to load and unload freight from each trailer for delivery.
• Perform pre-shift inspection of forklift before each shift.
• Fill out each manifest paper with correct freight and tracking numbers after completion.

• Prepared and led staff training and instruction.
• Developed and implemented standard operating procedures for all dock activities.
• Implemented quality control measures at the dockside area ensuring only approved products are loaded onto vessels before departure.
• Established priorities and assigned tasks to support dock operations.
• Completed or assisted with difficult or skilled tasks.
• Resolved conflicts between crew members or between crew members and personnel in a professional manner.
• Assigned work orders for freight to be unloaded and loaded.
• Dispatched loads with the correct drivers and destination while working with central dispatch with any changes needed.
• Make sure crew is staying productive and meeting production goals.
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• Compared and verified identifying information of outgoing shipments.
• Resolved customer complaints related to accuracy or delivery timeframes of orders.
• Utilized forklift to move inventory items.
• Conducted regular cycle counts to identify discrepancies between physical inventories and records.
• Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
• Loaded and unloaded trailers with care and efficiency.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Palletized boxes to increase movement and shipment efficiency.
• Computed shipping, storage or demurrage charges using computer or price list.
• Staged and sorted products for loading.
• Used computer and company software to enter shipment and inventory records.
• Determined shipping methods, routes or rates for materials to be shipped.
• Trained new team members on warehouse procedures and safety protocols.
• Maintained a clean, safe work environment in accordance with OSHA standards.
• Managed paperwork associated with incoming and outgoing shipments including customs documents.
• Operated lift and hand trucks to transfer materials to and from target areas.

Helped customers find the product they needed.

• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
• Resolved customer complaints promptly and efficiently.
• Answered inbound calls, chats and emails to facilitate customer service.
• Determined accurate prices for customer services, consistently searching for deals and best prices.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Developed strong customer relationships to encourage repeat business.