Ronnie Bumgarner
Butte,MT
Summary
Approachable professional proudly offering many years experience in handling multiple administrative responsibilities in fast-paced office environments. Hardworking professional interacting with providers to discuss claim status or denials. Attentive to details and highly collaborative. Pleasant attitude and desire to help in any capacity.
Overview
18
18
years of professional experience
Work History
Receptionist/Front Desk Patient Coordinator
Top Deck Medical and Aesthetics
Butte , MT
11.2023 - Current
- Inputted client contact information into database accurately.
- Performed data entry tasks into various software systems accurately and quickly.
- Managed office supplies inventory and reordered when necessary.
- Handled confidential information with discretion and professionalism.
- Greeted customers and visitors in a professional manner.
- Processed customer payments in accordance with company policy.
- Scheduled appointments for clients and ensured accuracy of information.
- Organized filing system for easy retrieval of documents.
- Developed strong relationships with clients through excellent communication skills.
- Scanned documents into electronic files for storage purposes.
- Processed payments from customers via cash or credit card transactions.
- Maintained a neat, organized reception area.
- Responded to customer inquiries via phone or email promptly and courteously.
- Provided assistance to other departments when needed.
- Provided administrative support to the receptionist.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Greeted incoming patients and verified insurance information.
- Checked patient information and insurance coverage.
- Verified insurance coverage for reimbursement claims.
- Verified patient's insurance eligibility through web portals or phone calls to insurance companies.
- Verified insurance coverage for treatments.
- Verified patient's insurance coverage for prescription drugs.
Manager /Instructor
Bitterroot School Of Cosmetology
Hamilton, MT
02.2006 - 11.2023
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Consulted with customers to understand needs and make recommendations.
- Established, enforced and updated policies keeping business agile and responsive to changing market conditions.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Addressed customer problems quickly and according to service standards.
- Managed all areas of salon operations, including appearance, performance and sales of products.
- Resolved guest complaints.
- Established objectives for all lessons, modules and projects.
- Developed guides and course materials focused on reinforcing lecture information and helping students learn.
- Helped adult students meet diverse professional development goals.
- Learned valuable techniques from observing other instructors to use in future courses.
- Attended faculty meetings to brainstorm new ideas and discuss methods for solving student and client issues.
- Participated in workshops and trainings to improve skills and learn new methods for classroom instruction.
Receptionist
Ravalli Family Medicine
Hamilton, MT
01.2021 - 01.2022
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified Medicaid before appointment.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Maintained confidentiality of patient information according to HIPAA regulations.
- Took messages from patients and promptly relayed to appropriate staff.
- Straightened up waiting room to maintain neat and organized space.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Receptionist
Ravalli County WIC
Hamilton, MT
03.2014 - 04.2015
- Met incoming with clients with professional approach and provided friendly, knowledgeable assistance.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Kept reception area clean and organized to offer positive first impression to every visitor.
- Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties.
- Coordinated and communicated with clients daily to gather pertinent information.
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Verified documents needed to receive benefits.
- Gathered information needed to check clients for eligibility.
Education
Cosmetology
Bitterroot School of Cosmetology, L.L.C.
Hamilton, MT02.2005
Cosmetology Instructor
Bitterroot School of Cosmetology, L.L.C.
Hamilton, MT05.2007
Skills
Communication
Customer Service
Problem Solving
Teamwork
Listening Skills
Compassion
Leadership
Multi-line telephone skills
Multitasking and prioritization
Document control
PC proficient
Efficient and accurate
Timeline
Receptionist/Front Desk Patient Coordinator
Top Deck Medical and Aesthetics
11.2023 - Current
Receptionist
Ravalli Family Medicine
01.2021 - 01.2022
Receptionist
Ravalli County WIC
03.2014 - 04.2015
Manager /Instructor
Bitterroot School Of Cosmetology
02.2006 - 11.2023
Cosmetology
Bitterroot School of Cosmetology, L.L.C.
Cosmetology Instructor
Bitterroot School of Cosmetology, L.L.C.