RONDEAJA CRAIGE
NEW ORLEANS
Summary
Customer service professional with 6+ years of experience delivering exceptional service in high-volume environments. Skilled in hospitality service, guest relations, youth mentorship, and community engagement. Known for strong communication, multitasking, and the ability to build positive relationships while maintaining professionalism in fast-paced settings.
Overview
8
8
years of professional experience
4035
4035
years of post-secondary education
Work History
Youth Facilitator/Mentor Coordinator
Face To Face Enrichment Center
Metairie
01.2025 - Current
- Cultivated a nurturing atmosphere by mentoring youth, resulting in increased confidence and enhanced interpersonal skills among participants.
- Fostered inclusive and respectful dialogue among diverse groups of students.
- Recruited, trained, and supervised a team of mentors, improving program efficiency and student satisfaction.
- Developed scheduling and communication systems to ensure effective mentor-mentee pairings and consistent follow-ups.
- Collaborated with faculty and staff to align mentorship goals with institutional academic support strategies using The Dibble Institute Curriculum.
- Established robust partnerships with local schools, expanding mentorship opportunities and significantly enhancing program visibility and engagement.
Server/Customer Service Specialist
Cajun Conti
New Orleans
01.2022 - 08.2025
- Deliver exceptional customer service, resolving issues promptly and maintaining high satisfaction rates.
- Collaborate with team to enhance service quality.
- Assist customers with inquiries, complaints, and product information.
- Provide empathetic support, ensuring positive experiences and brand loyalty.
- Propose and implement new customer service strategies, leveraging technology to enhance communication channels and customer engagement.
Digital Marketing Assistant
Hibu
New Orleans
01.2021 - 05.2022
- Conducted in-depth market research and competitor analysis, informing data-driven decisions for targeted marketing strategies.
- Optimized targeted marketing strategies through comprehensive data analysis, resulting in measurable improvements in campaign performance and ROI.
- Fostered cross-functional partnerships to align marketing initiatives with broader business objectives, enhancing overall organizational impact.
Server/Bartender/Customer Service Specialist
Blaze Bistro Bar & Grill (Closed)
New Orleans
03.2018 - 04.2019
- Provided full-service dining and bar service in a fast-paced restaurant environment.
- Prepared and served alcoholic and non-alcoholic beverages while following responsible alcohol service guidelines.
- Managed bar guests and table sections while ensuring timely service and order accuracy.
- Handled customer complaints with professionalism and empathy.
- Developed strategies for improving customer service processes based on feedback from customers and team members.
Server/ Customer Service Specialist
Pelican Bay Sports Restaurant (Closed)
New Orleans
08.2018 - 01.2019
- Delivered customer service in a high-energy sports restaurant environment.
- Managed multiple tables and group parties during busy service hours.
- Communicated with kitchen and bar staff to ensure accurate and timely order delivery.
Education
High School Diploma -
International High School of New Orleans
New Orleans, LABachelor's Degree -
Bard College
Annandale on Hudson, NYSkills
- Customer Service
- Bartending & Beverage Service
- POS Systems & Cash Handling
- High-Volume Restaurant
- Service Guest Experience & Satisfaction
- Multitasking
- Conflict Resolution
- Team Collaboration
- Order Accuracy
Timeline
Youth Facilitator/Mentor Coordinator
Face To Face Enrichment Center
01.2025 - Current
Server/Customer Service Specialist
Cajun Conti
01.2022 - 08.2025
Digital Marketing Assistant
Hibu
01.2021 - 05.2022
Server/ Customer Service Specialist
Pelican Bay Sports Restaurant (Closed)
08.2018 - 01.2019
Server/Bartender/Customer Service Specialist
Blaze Bistro Bar & Grill (Closed)
03.2018 - 04.2019
High School Diploma -
International High School of New Orleans
Bachelor's Degree -
Bard College