Ronnie Cherian
Mansoura,Doha
Summary
A self-motivated and result oriented professional with experience in project management and airport operations. Proven ability to remain focused in demanding environments and deliver.
Skills
- Self-motivated and result oriented professional with experience in project management and airport operations Proven ability to remain focused in demanding environments and deliver
- Effectively plan and manage resources for all QAS departments by preparing yearly manpower budgets, monthly manpower plans and optimally utilizing the resources on a daily basis
- Outstanding project and program leader; able to coordinate and direct all phases of project-based efforts while managing, motivating and guiding teams
- Comprehensive knowledge of all stages of automated systems development efforts including requirements definition, design, testing and support
- Excellent team-building and leadership skills developed through work experience gained in recent roles held within the company
- Effective written and verbal communication skills
Overview
20
20
years of professional experience
3
3
Languages
Work History
RMS Support Team Manager
Qatar Aviation Services
Doha
05.2019 - Current
- Prepare yearly budget requirements in coordination with all concerned departments.
- Perform manpower studies to determine relevant headcount demand for each month.
- Manage a team of 10 Roster Planners that are responsible for roster preparation and publishing (5000+ Staff) according to HR guidelines
- Monitor and coordinate with Line Managers with regard to any changes in operational demand.
- Coordinate with external contracting companies for required manpower based on operational demand & contract criteria.
- Provide the department with key initiatives that have potential for cost savings and optimising the workforce.
Resource Planning & Real-Time Manager
Qatar Airways
Doha
05.2016 - 05.2019
- Performing yearly and monthly plans for measuring required manpower levels
- Preparing yearly budgets for the concerned departments
- Increasing the utilization of staff with the use of INFORM-Real Time through effective daily allocations of staff
- Handle a team of 7 Resource Allocators who work 24x7 to support operations by planning and executing daily staff allocations.
Procedure Development Analyst
Qatar Airways
Doha
11.2014 - 04.2016
- Instrumental in reviewing and improving existing processes using the tool of automation
- Understanding business change needs, assessing the impact of those changes, capturing, analysing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties
- Coordinating with various departments to brainstorm, improve and amend business process functions
- Reviewing issues for quick response, proper documentation and trouble-shooting
- Developing procedures according to the product needs and stipulated organisation guidelines
Automation & Products Coordinator
Qatar Airways
Doha
06.2014 - 11.2014
- Handled key projects while effectively managing timelines to help develop efficient automated tools for QR Ground Services within a stipulated time frame by coordinating with various stakeholders
- Worked effectively towards improving and enhancing the current processes and overall customer experience for Doha Hub & Outstations by the means of automation projects
- Assisted in the successful launch of major automated projects such as INFORM-Planning, QHome, Amadeus Ancillary Services etc
- With workshops and training sessions for each of them
- Sound knowledge of providing business requirements, defining comprehensive test cases and performing user acceptance tests for all projects undertaken
- Maintaining strong interpersonal skills with multiple departments within the organization to complete projects within stipulated timelines
Trials & Transitions Coordinator
Qatar Airways
Doha
07.2012 - 06.2014
- Participated in meetings with external organisations to define effective procedures and trial the new airport before its successful launch
- Developed and executed trials with a team to ensure extensive familiarization and training for all Hub staff of all new facilities
- Effectively managed all logistical and transportation requirements for a coordinated and speedy transition.
Senior Customer Services Agent
Qatar Airways
Doha
03.2010 - 07.2012
- Handled Check-in, boarding and assisted with transfer of passengers and customer enquiries
- Maintained and updated data with regard to flight schedules and operations
- Handling customer complaints with regard to mishandled or lost baggage cases reported upon arrival
- Meeting and assisting the inbound and outbound VIPs and CIPs
- Handling of airline activities with the use of different DCS platforms such as Amadeus, MACS and Sabre
- Completed mandatory trainings such as DG8, Aviation Security Awareness, Principals of Load Control etc.
Customer Services Agent
Qatar Aviation Services
Doha
05.2007 - 03.2010
Customer Services Agent
Jet Airways
Hyderabad
04.2004 - 05.2007
Education
Bachelors Degree - Commerce
Loyola Academy
HyderabadGeneral Travel & Ticketing - Diploma
IATA Trade Wings Institute
HyderabadCBSE - High School
The Indian School
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