Ronnie Coleman
Rancho Cordova,CA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
21
21
years of professional experience
Work History
Manager
Solar Revolution
04.2016 - Current
- I manage and dispatch the install teams and assist them on a daily basis with troubleshooting solar issues
- Currently, I set all the appointments for the company.
- I also sell remotely
- I help customers troubleshoot their SolarEdge, Enphase, AP Systems, or SMA solar systems on a daily basis
- I manage & receive all deliveries coming in primarily from Wesco, or CED
- I'm constantly on the hunt for new lead generation providers and I negotiate the pricing for the leads
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Recruited and hired qualified candidates to fill open positions.
Inside Sales Rep
Solar City
Roseville
09.2015 - 03.2016
- I sold solar leases and PPA'S to homeowners in 20 different states across the U.S
- It was my job to gather utility information, design on the home and sell via Join.me and Skype
- This included running soft credit checks, going through 20 pages of contract and gathering payment information
Call Center Manager
Sungate Energy Solutions
01.2006 - 06.2015
- Successfully managed day to day operations, supervising 70+ employees in all departments within this high volume call center environment
- Implemented strategies to improve customer satisfaction and increased efficiency
- I gave daily motivational warmups and continuously coached and trained all my employees
- Developed and maintained a team of call center representatives to meet performance standards.
- Ensured compliance with relevant laws, regulations and policies related to customer service operations.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
Training Manager
Sungate Energy Solutions
04.2005 - 01.2006
- I was promoted to this department to train 90% of all employees in every department for the Sacramento office
- Developed training materials, including manuals, guides and handouts.
- Created post-training evaluation surveys to measure performance improvement.
- Provided coaching and mentorship programs for staff members.
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
Confirmation Department
Sungate Energy Solutions
08.2004 - 04.2005
- I was promoted to this department where I would confirm every lead that was set in the company and made sure the quality was of the very best
- I maintained a 60% pitch rate and minimum of 25% close rate
Reset Department / Hot Data
Sungate Energy Solutions
01.2004 - 08.2004
- I was promoted to this department to up-sell existing customers and reset appointments that were never confirmed and appointments that never sold
- I cross pitched different products and averaged 4-6 set appointments a day
Telemarketer
Sungate Energy Solutions
07.2003 - 01.2004
- Cold called Home owners
- I pitched them on home improvements that included windows, doors, siding, tex-cote, Kitchen cabinet refacing and countertops
- I set a minimum of 2 appointments a day consistently
Education
High School -
Valley High School
01.2002
Skills
- Sales
- Conflict Resolution
- Marketing
- Strategic thinking
- Lead generation/ Appointment setting
- Project Management
- Leadership
- Problem solving
- Script building
- 20 years In customer experience
- Staff Development
- Performance Management
- Policy Implementation
- Managing & Motivating Teams
References
Available upon request
Expertise
Producing and generating leads is the one thing I have always been best at. I teach others around me to raise the level of competition., Implemented a time blocking system for multiple departments to optimize efficiency., Provide excellent interpersonal skills to customers to resolve escalations., Successfully implemented new policies and procedures to protect the company and make sure production moves forward., Effectively managed projects through the solar process to ensure work completion by assigned deadlines., Proficiently manage install crew schedules and dispatch operations to ensure timely project completion.
Timeline
Manager
Solar Revolution
04.2016 - Current
Inside Sales Rep
Solar City
09.2015 - 03.2016
Call Center Manager
Sungate Energy Solutions
01.2006 - 06.2015
Training Manager
Sungate Energy Solutions
04.2005 - 01.2006
Confirmation Department
Sungate Energy Solutions
08.2004 - 04.2005
Reset Department / Hot Data
Sungate Energy Solutions
01.2004 - 08.2004
Telemarketer
Sungate Energy Solutions
07.2003 - 01.2004
High School -
Valley High School
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