RONNIE DIAZ
Business Owner
'Ewa Beach,HI
Summary
I'm a business owner looking for a career switch into Data Analysis. To preform expertise, managing payroll involves very basic data analytics (money in and money out), marketing and SEO centered on company success and competitive growth.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Owner/Operator
Hi Level Cleaning Servies
Honolulu, HI
03.2017 - Current
- Managed day-to-day business operations.
- Led screening, hiring and staff scheduling to maintain compliance with group goals.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Monitored team performance, providing final-say assessment over inquiries.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Provided outstanding coaching to employees to boost productivity.
- Optimized team hiring, training and performance.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Conducted target market research to scope out industry competition and identify advantageous trends.
Inside Sales /Customer Service Associate
Bargreen Ellingson
Honolulu, Hawaii
10.2015 - 08.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Entered orders into POS computer database system.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Trained new personnel regarding company operations, policies and services.
- Communicated professionally with colleagues, freelancers and clients.
- Facilitated customer orders and completed accurate to meet aggressive deadlines.
- Maintained up-to-date knowledge of product and service changes.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Trained staff on operating procedures and company services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Forklift Operator /Warehouse Picker
Bargreen Ellingson
Honolulu, Hawaii
02.2014 - 10.2015
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Changed out forklift batteries and connected batteries to battery charger.
- Packed items into appropriate containers for shipment.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
- Received cargo by lifting and moving it using hand trucks and pallet jacks.
- Transported goods between warehouse locations according to shipment and storage needs.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Updated tracking systems to document movements and determine proper area for storage.
- Manually counted Number of picked and packaged orders for any loss.
- Completed inventory cycle counts and documented information in Excel reports.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Education
Data Analytics
Windward Community College
Kaneohe, HI 10.2021 - 11.2021
Associate of Science - Information Technology
Heald College
Honolulu, HI 07.2009 - 10.2012
High School Diploma -
James Campbell High School
08.2006 - 06.2009
Skills
Background investigations
Investigation documentation
Marketing
Client Service
Verbal and written communication
Quantity calculations
Quantitative analysis
ROI familiarity
Certification
Data Analytics Training Course
Timeline
SQL and PostgreSQL Udemy Course
12-2021
Data Analytics
Windward Community College
10.2021 - 11.2021
Data Analytics Training Course
10-2021
Owner/Operator
Hi Level Cleaning Servies
03.2017 - Current
Inside Sales /Customer Service Associate
Bargreen Ellingson
10.2015 - 08.2017
Forklift Operator /Warehouse Picker
Bargreen Ellingson
02.2014 - 10.2015
Associate of Science - Information Technology
Heald College
07.2009 - 10.2012
High School Diploma -
James Campbell High School
08.2006 - 06.2009