Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ronnie DuQuette

Concord,North Carolina

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Information Technology Engineer

Monarch Behavioral Health
Albemarle, NC
02.2018 - Current
  • Handled user complaints pertaining to hardware or software malfunctions and provided effective solutions.
  • Managed system performance by consistently tracking metrics such as uptime, downtime, and response times.
  • Ensured compliance with industry standards regarding information technology infrastructure.
  • Created, installed and consistently maintained computer systems, networks and applications to optimize performance.
  • Ensured secure access to the internet and internal networks by configuring routers, switches, firewalls and other networking equipment.
  • Performed regular maintenance tasks including disk defragmentation and virus scans.
  • Demonstrated proficiency in delivering prompt and effective resolution to user inquiries regarding hardware and software challenges.
  • Provided guidance to team members in utilizing IT systems effectively.
  • Maintained detailed records of IT assets such as hardware, software, licenses, warranties and contracts.
  • Installed software updates, patches and new releases as required.
  • Conducted comprehensive system analyses to identify and resolve complex technical issues.
  • Provided clients and staff with expert technical support and guidance.
  • Authored technical documentation, including system designs, maintenance manuals, and user guides.
  • Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.
  • Provided exemplary helpdesk service and support to assist customers.

Education

Associate of Science -

ECPI University
Virginia Beach, VA
07-2003

Skills

  • Network Administration
  • Business Analysis
  • Virtualization Technologies
  • Information Security
  • Software Development
  • Data Analytics
  • IT Troubleshooting
  • Technical Documentation
  • System updates
  • Technical Troubleshooting
  • Hardware troubleshooting
  • Operating systems Win 7,8, XP, Vista, 10, 11
  • Remote Support
  • Deployment monitoring
  • Software configuration
  • Equipment monitoring
  • Technical Documentation and Reporting
  • Excellent Communication
  • Attention to Detail
  • Reliability
  • Adaptability and Flexibility
  • Critical Thinking
  • Problem-solving aptitude
  • Application Administration

Certification

  • Working on completion of CompTia A+ Certification (Core 1 completed) Est. Completion Date 1-1-2025

Timeline

Information Technology Engineer

Monarch Behavioral Health
02.2018 - Current

Associate of Science -

ECPI University
Ronnie DuQuette