Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Information Technology Engineer
Monarch Behavioral Health
Albemarle, NC
02.2018 - Current
Handled user complaints pertaining to hardware or software malfunctions and provided effective solutions.
Managed system performance by consistently tracking metrics such as uptime, downtime, and response times.
Ensured compliance with industry standards regarding information technology infrastructure.
Created, installed and consistently maintained computer systems, networks and applications to optimize performance.
Ensured secure access to the internet and internal networks by configuring routers, switches, firewalls and other networking equipment.
Performed regular maintenance tasks including disk defragmentation and virus scans.
Demonstrated proficiency in delivering prompt and effective resolution to user inquiries regarding hardware and software challenges.
Provided guidance to team members in utilizing IT systems effectively.
Maintained detailed records of IT assets such as hardware, software, licenses, warranties and contracts.
Installed software updates, patches and new releases as required.
Conducted comprehensive system analyses to identify and resolve complex technical issues.
Provided clients and staff with expert technical support and guidance.
Authored technical documentation, including system designs, maintenance manuals, and user guides.
Collaborated with cross-functional teams to deliver high-quality technical projects on schedule.
Provided exemplary helpdesk service and support to assist customers.
Education
Associate of Science -
ECPI University
Virginia Beach, VA
07-2003
Skills
Network Administration
Business Analysis
Virtualization Technologies
Information Security
Software Development
Data Analytics
IT Troubleshooting
Technical Documentation
System updates
Technical Troubleshooting
Hardware troubleshooting
Operating systems Win 7,8, XP, Vista, 10, 11
Remote Support
Deployment monitoring
Software configuration
Equipment monitoring
Technical Documentation and Reporting
Excellent Communication
Attention to Detail
Reliability
Adaptability and Flexibility
Critical Thinking
Problem-solving aptitude
Application Administration
Certification
Working on completion of CompTia A+ Certification (Core 1 completed) Est. Completion Date 1-1-2025