Ronnie Evans
Clarksville,TN
Summary
Dynamic Sales and Operations Leader with a strong track record at Wyatt Johnson, GMC, specializing in business forecasting and team development. Successfully increased sales volume through strategic planning and meticulous competitor analysis. Proficient in CRM software, consistently surpassing targets while enhancing customer satisfaction. Career aspirations include leveraging expertise to further drive operational excellence and growth.
Overview
30
30
years of professional experience
Work History
New Car Sales Manager
Wyatt Johnson, GMC
Clarksville, TN
01.2011 - Current
- Developed and executed strategies to improve new vehicle sales.
- Gained market share in new sales performance through aggressive team training.
- Provided training to sales staff on product features, benefits, and selling techniques.
- Ensured compliance with all applicable laws governing automobile dealerships.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Mentored employees to help achieve sales and CSI objectives.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed monthly reports to determine areas of improvement in overall performance.
- Collaborated with marketing team to create effective advertising campaigns.
- Performed vehicle appraisals for trade-ins according to established guidelines.
- Monitored competitor activities and adjusted pricing accordingly to remain competitive.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Developed pricing models for new car inventory and tracked sales performance against targets.
- Resolved customer complaints regarding products or services in a timely manner.
- Coordinated with other departments such as service and repair or parts and accessories when needed.
- Coached, developed and motivated team to achieve revenue goals.
- Managed day-to-day operations of the dealership's new car sales department.
- Maintained accurate records of all transactions related to new car sales.
- Supported sales team members to drive growth and development.
- Maintained vehicle selection, pricing and specials on website and social media.
- Resolved customer complaints regarding sales and service.
- Supervised team members during daily operations including coaching, counseling, motivating, scheduling.
Driver Sales Representative
Red River Concrete
Clarksville, TN
11.2009 - 11.2010
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Provided excellent customer service by responding promptly to customer inquiries.
- Communicated regularly with dispatch regarding route changes or delays due to traffic conditions.
- Accurately completed paperwork associated with deliveries, including manifests, bills of lading and other documents.
- Verified accuracy of orders prior to delivering them to customers.
- Planned and organized routes within territory to maximize efficiency and time.
- Kept accurate logs of all deliveries and trips.
- Performed daily pre-trip inspections on assigned vehicles.
- Delivered products to customers in a timely and safe manner.
Sales and Marketing Representative
PepsiCo
Hopkinsville, KY
04.2007 - 09.2009
- Prepared reports summarizing sales activity for management review.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Developed and implemented marketing strategies to drive sales growth.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Replenished and arranged items to maintain appearance.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Sales and Marketing Representative
Budweiser
Clarksville, TN
06.2005 - 03.2007
- Prepared reports summarizing sales activity for management review.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reset store displays for special events and seasonal merchandise changes.
- Responded promptly to customer inquiries regarding products or services.
- Developed and implemented marketing strategies to drive sales growth.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Operated equipment and machinery according to safety guidelines.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
Operations Manager
UNITED INDUSTRAIL AND LINEN SUPPLY
CLARKSVILLE, TN
08.1994 - 06.2005
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Delegated work to staff, setting priorities and goals.
- Managed scheduling, training and inventory control.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Created detailed reports on the performance of individual departments within operations.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Built strong operational teams to meet process and production demands.
- Implemented successful business strategies to increase revenue and target new markets.
- Tracked and replenished inventory to maintain par levels.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Formed and sustained strategic relationships with clients.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Addressed customer concerns with suitable solutions.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Planned delivery routing, team workflows, and promotional initiatives.
- Developed and implemented operational procedures to ensure quality standards are met.
Education
High School Diploma -
NORTHEAST HIGH SCHOOL
CLARKSVILLE05-1994
Skills
- Business forecasting
- Customer needs assessment
- Goal-oriented mindset
- Vehicle features
- Target setting
- Competitor analysis
- Negotiation management
- CRM software proficiency
- Sales process optimization
- Pricing strategy
- Staff recruitment
- Team development
- Inventory control
- Sales presentations
- Vehicle acquisition
- Deal closing
- Data-driven decision making
- Sales coaching
- Customer relationship management
Timeline
New Car Sales Manager
Wyatt Johnson, GMC
01.2011 - Current
Driver Sales Representative
Red River Concrete
11.2009 - 11.2010
Sales and Marketing Representative
PepsiCo
04.2007 - 09.2009
Sales and Marketing Representative
Budweiser
06.2005 - 03.2007
Operations Manager
UNITED INDUSTRAIL AND LINEN SUPPLY
08.1994 - 06.2005
High School Diploma -
NORTHEAST HIGH SCHOOL
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