Compassionate Peer Support Specialist known for establishing trustful connections with clients. Demonstrates genuine care for the well-being of peers, fostering an empathetic and supportive environment. Seasoned professional with a robust foundation in delivering evidence-based Peer Specialist services to individuals, couples, and families. Proficient in crafting comprehensive treatment plans, conducting thorough assessments, and meticulously documenting progress. A dedicated advocate for mental health, committed to enhancing the overall well-being of clients. Collaborative and detail-oriented team member with excellent organizational skills, adept at handling multiple projects concurrently with precision. A dependable candidate who excels in managing diverse priorities with a positive demeanor. Enthusiastically embraces additional responsibilities to contribute to team success.
Hi, I’m
RONNIE FLORES
Certified Peer Support Specialist
Abiquiu,United States
Summary
Overview
7
years of professional experience
1
Certification
Work History
Presbyterian Espanola/ Santa Fe Medical Center
CERTIFIED PEER SUPPORT SPECIALIST 2
09.2021 - Current
Job overview
- Coordinate and communicate with hospital staff, funders and community partners as required
- Work with ancillary/community providers to ensure seamless transition for RF treatment
- Support patient in linkage with community appointment prior to discharge
- Regularly contact patients after discharge
- Perform other duties as assigned by management
- Respond and address referrals from LCMC, PEH and SFMC
- Rio Arriba County Community Outreach Meetings
- Peer Support Specialist assigned to work with Dr. Ketcham and Presbyterian's Espanola Same Day Clinic (AUD, OUD) Medically Assisted Treatment Program, influential on building and piloting of this program
- Network and frequently meet with community organizations that assist SUD/AUD individuals
- Case Manager- Assisted patients with Medicaid and transportation when needed for treatment
- Work directly with Presbyterians Care Coordinators and Navigators on discharge and ongoing treatment plans
- Address referrals from hospital staff, community members, law enforcement and local or state harm reduction organizations
- Virtual Peer Support with Presbyterian, VPS was created by in coordination with supervisor, PEH nurse manager and myself during COVID 19
- Trained Regional Hospitals on how to utilize VPS
- Fluent in utilizing EPIC and have been influential in building Presbyterian's Peer Program
- Maintain confidentiality in accordance with State and Federal law and perform duties in accordance with Presbyterian's Code of Ethics and Policies and Procedures
- Assisted in building EPIC Smart forms for Presbyterian's Peer Program and VPS tool
- Work approximately 72 hours on-call, providing Virtual Peer Support for SFMC, LCMC, SGH and PRMC
- Enhanced client recovery by providing emotional support and practical guidance
- Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes
- Encouraged self-care among peers by facilitating wellness workshops focused on stress reduction techniques like mindfulness exercises or yoga classes
- Increased community awareness about mental health issues by participating in outreach events such as mental health fairs or informational presentations
- Educated family members about mental health conditions and available resources, fostering understanding and support networks for clients
- Advocated on behalf of clients to ensure access to appropriate resources and community services
- Coordinated with treatment providers on individual client cases ensuring continuity of care
- Provided crisis intervention services when necessary, utilizing de-escalation techniques to maintain safety for all involved parties
- Maintained accurate documentation of client interactions, supporting case management efforts
- Utilized motivational interviewing techniques to encourage clients to engage in healthy behaviors
- Coordinated the successful implementation of SBIRT pilot program for Peer Support in Espanola Presbyterian Hospital
- Development of organizational capacity for innovation, best practices, and knowledge relating to SBIRT and Peer programs
- Engage with internal and external stakeholders regarding Peer program.
- Coordination, implementation, and sustaining Peer business programming
- Prepare relevant reports for SBIRT workgroup to help with electronic record build.
- Actively participates in meeting with senior leadership and facilitates communication regarding Peer programming.
Inside Out Recovery
CERTIFIED PEER SUPPORT SPECIALIST
01.2019 - 01.2021
Job overview
- Provided social support services through coaching, mentoring, encouraging, and modeling hope to Inside Out participants
- Taught by example: Utilized personal recovery supports in efforts to maintain healthy personal and professional development
- Actively engaged with Inside Out participants on day-to-day activities and worked to promote activities and interactions designed to encourage achievements and goals
- Demonstrating positive, enthusiastic, empathetic, and professional attitude towards clients
- I demonstrated professionalism and maintained proper boundaries with clients and never had personal relationships with any Inside Out participants
- Assisted with orientating new clients admitted to Inside Out, including greeting new participants, facility tours, Rules of membership, and Health and Safety requirements
- Maintained confidentiality in accordance with State and Federal law and perform duties in accordance with Inside Out's Code of Ethics and Policy Procedures
- Understand and maintain HIPAA
- Enhanced patient recovery by implementing individualized care plans and provided ongoing support
- Worked closely with insurance providers and financial counselors to ensure participants had access to necessary funding for treatment
- Reduced relapse rates by conducting regular follow-up meetings and maintaining open communication with individual's and their families
- Established connections with local support networks and referral partners to broaden available resources for clients
Espanola Pathways Shelter
CERTIFIED PEER SUPPORT SPECIALIST/SENIOR CASE MANAGER
01.2018 - 01.2019
Job overview
- Promoted and encouraged safety and clear communication
- Provided exceptional customer service and be responsive to resident's needs
- Reviewed and recorded all pertinent information in the communication log throughout the shift
- Enforced shelter rules as necessary
- Provided crisis intervention when needed
- Participated in regular professional development opportunities to stay current on best practices within the field of case management
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need
- Achieved positive client outcomes by developing and implementing comprehensive case management plans
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
- Monitored clients' progress and tracked client services to provide crisis interventions
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
Education
Northern New Mexico CollegeEspañola, NM
Some College (No Degree) from Computational Science
University Overview
Santa Fe Community CollegeSanta Fe, NM
Some College (No Degree) from Architecture
University Overview
Espanola Valley High SchoolEspañola, NM
High School Diploma
1996
University Overview
Skills
- Active listening skills
- Communication skills
- Computer skills
- Interpersonal skills
- Leadership skills
- Problem-solving skills
- Time management skills
- Treatment Planning
- Program Planning
- Research skills
- Coaching
- Mentoring
- Modeling
- Peer Advocacy
- Substance Abuse Knowledge
- Self-Care Techniques
Certification
- Certified Peer Support Worker
- Certified Community Health Worker (CHW)
- HIPPA Certified
- SBIRT Certified
- Motivational Interviewing (MI) Certified
- Comprehensive Community Support Services (CCSS)
- Mental Health First Aid
- CRAFT, Community Reinforcement and Family Training
- QPR Suicide Prevention Gatekeeper
- Harm Reduction and Pharmacotherapy
- Cultural Competency
- Ethics
- Blood Borne Pathogens Certified
- REACH Racial and Ethnic Approaches to Community Health
- Reflective Listening
- CPR Certified
- First Aid Certified
- Harm Reduction
Accomplishments
Accomplishments
- Collaborated with the 6 team members in the development of The 'Presbyterian Peer Program'
- National Latino Behavioral Health Foundation (NLBH) Key Speaker on Peer Support in New Mexico.
- DOH Office of Peer Recovery and Engagement featured me as the OPRE's Positive Peer of 2020.
- Featured in The 'Rio Grande Sun Newspaper' for my work with opioid addiction with Presbyterian.
- Represented Presbyterian to discuss the importance of Medically Assisted Treatment for Opioid Addiction with Sen. Martin Heinrich.
- Recognized for Exceptional work with Presbyterian Members, Patients, Community Members and for being an Overall Exceptional Representative of Community & Clinical Linkages-Valerie.
- Presbyterian Healthcare Foundation-Starry Night/Laughter-Peer Support-August 2022
Awards
Awards
- 2023 NMHA Quest Award
- 2020 OPRE Positive Peer
Timeline
CERTIFIED PEER SUPPORT SPECIALIST 2
Presbyterian Espanola/ Santa Fe Medical Center
09.2021 - Current
CERTIFIED PEER SUPPORT SPECIALIST
Inside Out Recovery
01.2019 - 01.2021
CERTIFIED PEER SUPPORT SPECIALIST/SENIOR CASE MANAGER
Espanola Pathways Shelter
01.2018 - 01.2019
- Certified Peer Support Worker
- Certified Community Health Worker (CHW)
- HIPPA Certified
- SBIRT Certified
- Motivational Interviewing (MI) Certified
- Comprehensive Community Support Services (CCSS)
- Mental Health First Aid
- CRAFT, Community Reinforcement and Family Training
- QPR Suicide Prevention Gatekeeper
- Harm Reduction and Pharmacotherapy
- Cultural Competency
- Ethics
- Blood Borne Pathogens Certified
- REACH Racial and Ethnic Approaches to Community Health
- Reflective Listening
- CPR Certified
- First Aid Certified
- Harm Reduction
Northern New Mexico College
Some College (No Degree) from Computational Science
Santa Fe Community College
Some College (No Degree) from Architecture
Espanola Valley High School
High School Diploma
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