Summary
Overview
Work History
Education
Skills
Doc Crane Award Highest Witt increase in company of over 6500 stores
Timeline
Generic

Ronnie Gillespie

Wichita,KS

Summary

Dynamic leader with a proven track record at Orschelns, adept in operations management and team leadership. Excelled in enhancing customer satisfaction through expert training and mentoring, alongside effective inventory management. Demonstrated exceptional problem-solving and relationship-building skills, significantly improving store performance and team cohesion without exceeding a single numerical percentage.

Overview

27
27
years of professional experience

Work History

Store Manager

Autozone
05.2015 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Store Manager

Orschelns
03.1998 - 03.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Education

Accounting And Computers - Accounting

Wichita Business College
Wichita, KS
04-1996

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Recruitment and hiring
  • Operations management
  • Supply ordering
  • Policies and procedure
  • Documentation and reporting
  • Relationship building and management
  • Loss prevention

Doc Crane Award Highest Witt increase in company of over 6500 stores

Increased  percentage of add on sales to get the job done right.

Timeline

Store Manager

Autozone
05.2015 - Current

Store Manager

Orschelns
03.1998 - 03.2014

Accounting And Computers - Accounting

Wichita Business College

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Ronnie Gillespie