RONNIÉ GURLEY
New Orleans,LA
Summary
Enthusiastic animal care professional successful at managing various responsibilities in fast-paced settings. Offers well-developed skills in organization, time management and relationship-building. Calm in crises with skills to reassure owners and provide urgent care.
My goal when beginning new opportunities is to focus on listening, learning, and excelling at my everyday duties. As a team player, I'm more than motivated to go outside my assigned tasks to assist coworkers and clientele receive the best experience possible at my place of employment. I'm always committed to the goals of the company and look to further development and growth within the given field of my workplace.
Overview
7
7
years of professional experience
Work History
Pet Sitter
Self-Employed
New Orleans, LA
10.2020 - Current
- Met with owners to gather pet care information and discuss pet sitting duties.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Followed precise feeding instructions and schedules for animals under care.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Offered animals exercise opportunities through walks and play activities.
- Delivered excellent service to pet owners to drive repeat business.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Courier
DoorDash
New Orleans, LA
06.2020 - Current
- Rated as a top driver within the city of New Orleans
- Pick up and deliver restaurant and grocery store orders
- Guarantee that orders are correctly executed, attentive to workplace safety, and zealous in their pursuit of customer satisfaction
- Collect bookings and obtain payment from a central processing system and guarantee that they are completed quickly and accurately
- Courteous and punctual, as well as dedicated to creating an exceptional experience for our customers
- Steer safely and promptly to places, accurately explain orders, and assure that meals are delivered on time.
Receptionist
Dogtopia
New Orleans, LA
07.2023 - 02.2024
- Provide customers an excellent experience through live chats, phone calls, emails, and walk-in visitors
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Kennel Assistant Supervisor
Crescent City Vet
New Orleans, LA
10.2017 - 05.2020
- Hired as a kennel technician at Crescent City Vet and within 8 months of employment, I was promoted to closing supervisor
- In charge of closing shift on weekdays (M-F)
- Supervised full days in addition to Wednesdays and Saturdays
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
- Responsible for productivity regarding workflow, training new hires, speaking with pet parents when needed and communicating with other departments
- Performed administrative tasks such as filing paperwork related to animal intake and outtake activities.
- Provided guidance to kennel personnel on animal handling techniques, health issues, safety protocols, and customer service policies.
- Responded to emergency situations involving animals in a timely manner.
- Managed inventory of food supplies, bedding materials, cleaning products, veterinary supplies.
- Provided compassionate care for sick or injured animals while coordinating necessary treatment with veterinarians.
- Counseled clients on pet care topics including nutrition requirements, exercise regimens, behavioral problems.
- Communicated regularly with management team regarding staffing concerns or other issues impacting operations.
- Managed medical intervention and therapy for specific animals in collaboration with veterinarian.
- Explained lodging, grooming and care services to pet owners and cross-sold specialty products.
Education
High School Diploma -
De La Salle High School
05.2010
College Credits - Pre-Veterinary Medicine
The University of New Orleans
01-2010
Skills
- Customer Engagement
- Compassionate Care
- Online communications
- Queue management
- Telephone Etiquette
- Client inquiries
- Writing skills
- Scheduling
- Data Entry
- Inbound and Outbound Calling
- Veterinary standards and procedures
- Client Education
- Relationship Building
- Payment Processing
Affiliations
- Handcraft jewelry & herbal tea blends
- DIY Home Projects
- Yoga
Timeline
Receptionist
Dogtopia
07.2023 - 02.2024
Pet Sitter
Self-Employed
10.2020 - Current
Courier
DoorDash
06.2020 - Current
Kennel Assistant Supervisor
Crescent City Vet
10.2017 - 05.2020
High School Diploma -
De La Salle High School
College Credits - Pre-Veterinary Medicine
The University of New Orleans
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