Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ronnie Jackson

Washington

Summary

Restaurant manager with over 20 years of experience in casual dining, specializing in daily operations management, staff oversight, and financial performance. Expertise in inventory control, scheduling, and cash handling, with a strong focus on enhancing customer service. Proven ability to lead teams in fast-paced environments, streamline operations, and improve workflow efficiency. Achievements include significant increases in guest satisfaction through targeted service enhancements and fostering a collaborative workplace culture.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Coupe
Washington
01.2023 - Current
  • Ensuring that store is in good condition at the time of opening and properly staffed
  • Receiving of mourning deliveries.
  • Assigning of sections.
  • Making sure the cash drawer and bank drawer are correct handling, as well as any bank transactions.
  • Handle barista and bartender duties
  • Ensure that the store in proper order and secure at end of day
  • Ensure that employees are following proper Tryst Trading Company protocol
  • Handled customer complaints or concerns promptly and effectively to ensure customer satisfaction

Store Manager

Open City at the National Cathedral
Washington
02.2022 - 01.2023
  • Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
  • Managed inventory levels to optimize stock availability while minimizing carrying costs
  • Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
  • Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
  • Oversaw and assisted in ordering the food and beverage for the store

Restaurant Manager/Lead Javanaut

Tryst restaurant
Washington
11.2020 - 05.2022
  • As lead javanaut, we were required to do all restaurant duties. Dishwasher, bussing, waiting, tending bar and doing barista work were all part of the job description.
  • In addition we were required to run the floor, assigning sections to servers and general floor leader shift duties.
  • Other duties included, receiving orders and making sure invoices are correctly handled.
  • Cash handling, customer service and troubleshooting are among the duties included.

Restaurant Manager

The Coupe
Washington
11.2018 - 05.2019
  • Started as a lead waiter
  • Became manager in December of 2018
  • Receiving of mourning deliveries.
  • Assigning of sections.
  • Cash handling as well as any bank transactions.
  • In charge of coffee and tea ordering
  • In charge of ordering kitchen and front of the house supplies( pans, plates, smallwares, etc).
  • Handling all customer issues, including Yelp reviews.
  • Maintaining that the store is in optimum condition to operate efficiently.
  • Oversaw daily operations of a busy restaurant, ensuring smooth and efficient service
  • Managed a team of XX staff members, providing training, coaching, and performance evaluations

Manager/Waiter

Open City
Washington
05.2014 - 11.2018
  • Started as waiter and was promoted to manager/server in February of 2016.
  • Handling of waiters cash-outs
  • Balancing of cash register
  • Taking care of customer concerns or issues
  • Making sure company core values are followed
  • Making sure communication between front of the house back is clear and concise
  • Experience in bartending, as well being a barista.

Crew Member/Assistant Manager

Trader Joe's
Washington
05.2010 - 09.2013
  • Started as a crew member, who duties included the following
  • Working the cash register
  • Rotating and stocking produce
  • Bagging groceries
  • After 2 months into the job was in charge of the beer and wine order. Approximately 400 to 600 cases of beer and wine per order( twice a week).
  • In charge of building beer and wine caps to promote new products and seasonal items.
  • Was promoted in January of 2012 to the title of Merchant (assistant manager).
  • Duties included
  • Assist GM in quality control and general upkeep of the store.
  • Writing the daily log, assigning breaks for employees, assigning them for specific tasks.
  • In charge of night deliveries, checking in the nightly shipments. Which included getting product on the shelves, making sure correct product is received.
  • Office work which included answering customer questions and concerns, as well as handling multiple cash registers.

Manager

Matchbox Food Group
Washington
01.2008 - 12.2010
  • Started as waiter, then was promoted to manager in May 2009.
  • Responsible for waiter cashouts, nightly deposits and setting up drawers for mourning shift.
  • I was in charge of scheduling for busboys and food runners as well as assigning them sections.
  • In addition I was in charge of the smallwares order( flatware, glasses, plates, etc.).
  • Making sure we had the proper wares to run the restaurant efficiently.
  • Managed daily operations, including scheduling, inventory management, and customer service

Education

Some College (No Degree) - Computer science

Strayer University
Washington, DC

Skills

  • Restaurant management
  • Inventory management
  • Customer service
  • Food and beverage knowledge
  • Team leadership
  • Performance evaluation
  • Food safety
  • Sales forecasting

Certification

  • Food Handler Certification
  • ServSafe
  • Manager license

Timeline

Restaurant Manager

The Coupe
01.2023 - Current

Store Manager

Open City at the National Cathedral
02.2022 - 01.2023

Restaurant Manager/Lead Javanaut

Tryst restaurant
11.2020 - 05.2022

Restaurant Manager

The Coupe
11.2018 - 05.2019

Manager/Waiter

Open City
05.2014 - 11.2018

Crew Member/Assistant Manager

Trader Joe's
05.2010 - 09.2013

Manager

Matchbox Food Group
01.2008 - 12.2010

Some College (No Degree) - Computer science

Strayer University

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