Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ronnie Jackson

Washington,DC

Summary

Accomplished restaurant manager with over two decades of experience in casual dining, specializing in daily operations management, staff oversight, and financial performance. Dedicated to managing multiple restaurants and cafes for the Washington D.C. based Tryst Trading Company since May 2014. Proficient in inventory control, scheduling, and cash handling, with a keen emphasis on elevating customer service. Demonstrated success in leading teams within high-paced settings, optimizing operations, and enhancing workflow efficiency. Noteworthy achievements include substantial improvements in guest satisfaction by implementing targeted service enhancements and cultivating a collaborative workplace culture.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Restaurant Manager

The Coupe
01.2023 - Current
  • Manage $2.5M+ in annual sales while maintaining financial accuracy in cash handling and bank deposits.
  • Oversee daily operations and staffing to ensure consistent service and smooth shift execution.
  • Ensure that restaurant SOP and procedural checklists are implemented and followed.
  • Coordinate deliveries and section assignments to optimize workflow and service efficiency.
  • Perform barista and bartender duties to elevate the overall guest experience.
  • Recruitment, onboarding, training, and development.

Lead Store Manager

Open City at the National Cathedral
02.2022 - 01.2023
  • Manage $350,000 in annual sales
  • Oversaw reopening of the cafe post COVID
  • Directed daily operations to enhance team performance and service consistency.
  • Oversaw inventory management to reduce costs while ensuring product availability.
  • Developed and adjusted employee schedules to optimize labor costs and ensure proper coverage.
  • Implemented FOH and BOH Open/Close checklist procedures.
  • Coordinated food and beverage orders to maintain quality standards and reliable supply.

Restaurant Manager

Tryst Restaurant
11.2020 - 02.2022
  • Led diverse restaurant operations, improving team efficiency and overall service quality.
  • Managed floor operations and optimized staff assignments to ensure seamless dining experiences.
  • Oversaw order processing and verified invoice accuracy to support effective supply chain management.

Restaurant Manager

The Coupe
04.2014 - 11.2018
  • Oversaw restaurant shifts, ensuring smooth and efficient service
  • Created employee schedules to optimize staffing levels while meeting business demands
  • Monitored inventory levels and placed orders for coffee, tea, restaurant supplies as needed
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.

Manager / Waiter

Open City Restaurant
05.2014 - 11.2018
  • Manage $3M in annual sales while maintaining financial accuracy in cash handling and bank deposit
  • Resolved customer issues, enhancing satisfaction and loyalty.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Gained expertise in bartending and barista skills, broadening service capability
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.

Assistant Manager

Trader Joe's
05.2010 - 09.2013
  • Managed beer and wine orders, handling 400-600 cases weekly to improve inventory accuracy.
  • Promoted to Assistant Manager; enhanced quality control and optimized employee task management.
  • Led night deliveries, ensuring accurate product receipt and efficient shelf stocking.
  • Addressed customer inquiries, resolved issues, and maintained accurate cash register operations.
  • Collaborated with the General Manager on store upkeep, improving overall operational efficiency.
  • Streamlined inventory processes for beer and wine, reducing stock discrepancies and improving product availability.

Manager

Matchbox Food Group
01.2008 - 05.2010
  • Managed daily operations to enhance efficiency and customer satisfaction.
  • Oversaw staff scheduling to ensure optimal coverage and productivity.
  • Handled inventory management, maintaining essential supplies for uninterrupted service.
  • Directed financial tasks, including cashouts and deposits, with a focus on accuracy.
  • Improved team coordination, resulting in stronger workflow and elevated service quality.

Education

Bachelor’s Degree - Computer Science

Strayer University
Washington, DC

Skills

  • Leadership of teams exceeding 40 employees
  • Staff development expertise
  • Inventory management expertise
  • Profit and loss management
  • Customer engagement

Certification

  • ABRA Managers License
  • TIPS certified
  • Food Handler Certification

Timeline

Restaurant Manager

The Coupe
01.2023 - Current

Lead Store Manager

Open City at the National Cathedral
02.2022 - 01.2023

Restaurant Manager

Tryst Restaurant
11.2020 - 02.2022

Manager / Waiter

Open City Restaurant
05.2014 - 11.2018

Restaurant Manager

The Coupe
04.2014 - 11.2018

Assistant Manager

Trader Joe's
05.2010 - 09.2013

Manager

Matchbox Food Group
01.2008 - 05.2010

Bachelor’s Degree - Computer Science

Strayer University

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Ronnie Jackson