Ronnie Johnson
Leander,TX
Summary
Proven leader with extensive experience at Express Oil Change & Tire Engineers, adept in store operations and fostering team growth. Excelled in enhancing store profitability and customer satisfaction through strategic inventory management and effective training. Skilled in POS systems and mentoring, achieving notable improvements in operational efficiency and team performance.
Knowledgeable S ore Manager with solid background in managing retail operations, driving customer satisfaction, and optimizing store performance. Successfully led teams to enhance service quality and store profitability. Demonstrated leadership and problem-solving skills, ensuring smooth daily operations and effective inventory management.
Retail professional prepared to excel in store management roles, bringing valuable experience in team leadership and operational efficiency. Known for fostering collaborative environments and consistently achieving business results. Dependable and adaptable with focus on customer service and staff development.
Skillfully controls shrinkage, oversees inventory and leads financial operations for Automotive companies. Skilled Store Manager bringing creative approaches to meeting customer needs and business targets. Dedicated to keeping business operations sustainable and agile in dynamic markets.
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
13
13
years of professional experience
Work History
General/Store Manager Manager
Express Oil Change & Tire Engineers
09.2023 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Increased customer satisfaction through exceptional service and well-trained, knowledgeable staff members.
- Enhanced store profitability by implementing effective inventory management and pricing strategies.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
Assistant Manager
Express Oil Change & Tire Engineers
03.2016 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
Senior Track Vehicle Mechanic
United States Army
01.2012 - 04.2016
- Improved safety standards by consistently adhering to industry best practices and relevant regulations when performing repairs.
- Provided expert guidance to customers on recommended vehicle maintenance schedules, promoting customer satisfaction and loyalty.
- Streamlined maintenance processes by creating and implementing standardized procedures for routine service tasks.
- Developed strong relationships with suppliers, negotiating favorable pricing on parts orders while maintaining quality standards.
- Optimized workflow efficiency with the organization of tools, equipment, and workspace, contributing to a cleaner work environment.
- Increased team productivity by effectively delegating tasks and supervising junior mechanics during repair operations.
- Supported operational readiness by ensuring all track vehicles were maintained according to manufacturer guidelines and military specifications.
- Conducted comprehensive inspections of track vehicles post-repair, guaranteeing optimal functionality before returning them to service.
- Reduced downtime by efficiently troubleshooting and resolving mechanical issues in a timely manner.
- Maintained accurate records of all repairs, parts inventory, and preventive maintenance schedules to ensure proper documentation.
- Quickly diagnosed malfunctions using advanced diagnostic tools, resulting in expedited repair processes for mission-critical vehicles.
- Repaired and replaced worn and damaged components.
Education
Skills
- Store operations
- Training and mentoring
- POS systems operations
- Stock management
- Profit maximization
- Budgeting and cost control
- Team leadership and coaching
- Team motivation
- Relationship building and management
- Accurate money handling
- Opening and closing procedures
- Bank deposit procedures
- Maximizing profitability
- Operations
Timeline
General/Store Manager Manager
Express Oil Change & Tire Engineers
09.2023 - Current
Assistant Manager
Express Oil Change & Tire Engineers
03.2016 - Current
Senior Track Vehicle Mechanic
United States Army
01.2012 - 04.2016
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