RONNIE KROLL
Los Angeles,CA
Summary
Experienced retail manager with a strong drive for retail operations and exceptional leadership abilities. Detail-focused and committed to supporting employees in achieving and surpassing sales objectives, while fostering increased customer loyalty. Expertise lies in being a charismatic salesperson, adept at effective communication and collaboration, ensuring the delivery of best-in-class service.
Overview
20
20
years of professional experience
Work History
Sales Supervisor
Amiri
04.2023 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Exceeded sales plan by 50% of sales target and accomplished business objectives by doubling VIP client goals and meeting launch targets.
- Lead sales associates to improve overall selling skills and close sales in order to achieve sales goals and KPIs
Lead Sales Supervisor
Burberry
03.2022 - 04.2023
- Work to drive sales for assigned category's including partnering with Store Manager on sell-through, team training on assigned category
- Coach and provide feedback to team as necessary to ensure all customers serviced in store are given full Burberry Experience
- Consistently exceeding monthly commission goals by delivering high level of customer service by demonstrating product knowledge, Great customer relationships that result in increased sales and repeat business reaching 1 million
Key Holder Supervisor
MCM Worldwide
04.2021 - 02.2022
- Coaching team members in product specifications, sales incentives and selling techniques, significantly increasing customer outreach by 30%
- Enhanced overall store appearance by applying careful consideration to product and display locations
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, resulting in store's top seller
Department Manager
H&M Retail
02.2016 - 04.2021
- Maximize sales opportunities and profitability of store, through consistent follow up and accountability on results
- Ensure the customer experience is #1 priority, also ensure the visual merchandising is executed according to H&M standards and guidelines to provide the highest level of indirect customer service
- Able to hire, manage, recruit, train and develop Supervisors, Visuals, and Sales Advisors to retain value driven staff
Co Manager
Forever XXI
01.2014 - 02.2016
- Analyze key business metrics and results to identify store performance strengths and opportunities; utilizing tools to maximize and improve productivity and sales.
- Actively participates in store walks with SM to ensure consistency of quality of service and operational execution.
- Coordinated with hiring manager to establish retention action plans to keep staff of over hundred engaged and challenged to reduce turnover.
Commercial Manager
Madame Tussauds
06.2011 - 01.2014
- Comprehensive understanding of sales results and breakdowns implementing sales initiatives to ensure targets are met and exceeded by 17 percent.
- Maintaining fully staffed attraction through succession planning and filling openings in timely manner and improving attraction sales potential.
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
Co Manager
Victoria's Secret
01.2005 - 06.2010
- Ensuring store meets visual standards and executing brand guides to compelling and emotional level.
- Promote teamwork by creating positive and rewarding atmosphere where people want to work; driving enthusiasm, passion and desire to excel by setting high standards and empowerment.
- Involving team in all decision making while recognizing individual and team performance to maintain high morale and high store retention rate for top associates.
Education
Associate of Applied Science - Business
Moorpark College
Moorpark, CA01.2009
Skills
- Recruiting and Hiring
- Team Building
- Goal and Performance
- Team Leadership
- Store appearance and merchandising
- Sales strategy development
Timeline
Sales Supervisor
Amiri
04.2023 - Current
Lead Sales Supervisor
Burberry
03.2022 - 04.2023
Key Holder Supervisor
MCM Worldwide
04.2021 - 02.2022
Department Manager
H&M Retail
02.2016 - 04.2021
Co Manager
Forever XXI
01.2014 - 02.2016
Commercial Manager
Madame Tussauds
06.2011 - 01.2014
Co Manager
Victoria's Secret
01.2005 - 06.2010
Associate of Applied Science - Business
Moorpark College
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