Ronnie Lane
Dallas,TX
Summary
Dynamic professional with extensive experience at the City of Dallas, excelling in quality control and inspection reporting. Proven track record in training and mentoring staff, enhancing team performance, and ensuring compliance with regulations. Strong ethics and integrity drive my commitment to delivering accurate, detailed reports and fostering a culture of safety and excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
INSPECTOR III
CITY OF DALLAS
05.2024 - Current
- Conducted inspections to ensure compliance with city regulations and safety standards.
- Collaborated with city departments to address inspection findings and implement corrective actions.
- Utilized specialized software for tracking inspection results and maintaining records efficiently.
- Assisted in training new inspectors on procedures and best practices for effective inspections.
- Reviewed inspection reports for accuracy and provided feedback to enhance reporting processes.
- Communicated effectively with stakeholders regarding inspection outcomes and recommendations.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
SUPERVISOR PARKING ENFORCEMENT
CITY OF DALLAS
12.2023 - 05.2024
- Supervised daily operations to ensure compliance with city regulations and policies.
- Coordinated team schedules to optimize workflow and enhance productivity.
- Trained staff on safety protocols and operational procedures, promoting a culture of safety.
- Implemented process improvements that increased efficiency in service delivery.
- Resolved employee conflicts, fostering a positive work environment through effective communication.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
INSPECTOR III
CITY OF DALLAS
07.2015 - 12.2023
- Conducted inspections to ensure compliance with city regulations and safety standards.
- Addressed inspection findings, and implemented corrective actions.
- Assisted in training new inspectors on procedures and best practices for effective inspections.
- Reviewed inspection reports for accuracy and provided feedback to enhance the reporting process.
- Communicated effectively with stakeholders regarding inspection outcomes and recommendations.
911 Call Taker
City of Dallas
08.2011 - 07.2015
- Answered emergency calls, assessed situations, and prioritized responses effectively.
- Operated multi-line phone systems to manage high call volumes efficiently.
- Collaborated with law enforcement and emergency services to coordinate responses.
- Documented detailed incident reports for proper record-keeping and follow-up.
- Trained new call takers on procedures, protocols, and system operations.
- Monitored real-time dispatch communications to ensure timely assistance.
- Provided critical information to first responders during high-pressure scenarios.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
- Participated in public outreach events, promoting awareness of emergency services and fostering community engagement with the 911 system.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Assisted in saving lives by providing clear, concise pre-arrival instructions to callers during medical emergencies.
Front End Coordinator
MINYARD FOOD STORE
03.2002 - 03.2004
- Supervised daily front-end operations, ensuring exceptional customer service and efficient workflow.
- Trained and mentored staff on best practices for checkout procedures and customer engagement.
- Resolved escalated customer issues, fostering a positive shopping experience and loyalty initiatives.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Associate of Arts - General Studies
MOUNTAIN VIEW COLLEGE
Dallas, TX05-2015
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Ethics and integrity
Certification
- Licensed Code Enforcement Officer - [Timeframe]
Timeline
INSPECTOR III
CITY OF DALLAS
05.2024 - Current
SUPERVISOR PARKING ENFORCEMENT
CITY OF DALLAS
12.2023 - 05.2024
INSPECTOR III
CITY OF DALLAS
07.2015 - 12.2023
911 Call Taker
City of Dallas
08.2011 - 07.2015
Front End Coordinator
MINYARD FOOD STORE
03.2002 - 03.2004
Associate of Arts - General Studies
MOUNTAIN VIEW COLLEGE