Ronnie Lark
Orlando
Summary
Dynamic leader with a proven track record at Enterprise Rent-A-Car, excelling in team management and sales coaching. Spearheaded initiatives that consistently exceeded sales targets and improved customer satisfaction. Skilled in problem-solving and adaptability, adept at fostering strong client relationships and driving revenue growth through strategic business forecasting.
Performance-oriented Sales Leader offering exceptional record of achievement over 13-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
12
12
years of professional experience
Work History
Area Car Sales Manager
Enterprise Car Sales
03.2022 - Current
- Coordinated staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs when possible.
- Managed inventory control effectively by closely monitoring stock levels, coordinating timely vehicle purchases, and maintaining organized lot displays.
- Developed and maintained strong relationships with key clients to ensure repeat business and referrals.
- Adapted sales approach during economic downturns by offering flexible financing options and focusing on budget-friendly vehicles, maintaining consistent revenue streams.
- Exceeded monthly sales targets consistently by utilizing persuasive sales techniques and building rapport with potential buyers.
- Streamlined sales process, reducing paperwork and administrative tasks for a more efficient workflow.
- Enhanced customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Implemented effective communication channels between departments, fostering teamwork and collaboration towards shared goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Customer Experience Manager
Enterprise Car Sales
01.2018 - 03.2022
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Cultivated a supportive team environment that encouraged open communication, collaboration, and continuous learning to drive exceptional performance outcomes.
- Increased employee retention through effective training and mentorship programs.
Branch Rental Manager
Enterprise Rent-A-Car
01.2015 - 01.2018
- Improved employee morale and retention rates by cultivating a supportive workplace culture that recognized hard work and encouraged professional development.
- Continuously monitored industry trends to identify growth opportunities, anticipate challenges, and inform future strategies accordingly.
- Developed comprehensive sales plans that outlined short-terms targets as well as long-term objectives aimed at expanding the branch''s customer base.
- Ensured compliance with all company policies, procedures, and safety regulations through regular audits and staff training.
- Achieved revenue growth with targeted marketing strategies and excellent customer service.
- Fostered a positive work environment by promoting teamwork, open communication, and proactive problemsolving.
- Optimized fleet utilization to maximize revenue generation and minimize operational costs.
- Maintained a high-performing team through effective recruitment, training, and performance management.
- Managed budgets effectively to ensure optimal allocation of resources across various initiatives within the branch location.
- Streamlined branch operations for increased profitability by implementing cost-saving initiatives.
- Coordinated with other branches within the region to share best practices, learn from one another''s successes and challenges, and collaborate on initiatives that benefited the entire organization.
Assistant Branch Rental Manager
Enterprise Rent-A-Car
01.2014 - 01.2015
- Collaborated with upper management for branch performance reviews and strategic planning initiatives.
- Enhanced customer satisfaction by addressing and resolving rental issues promptly.
- Streamlined the rental process for improved efficiency and time management.
- Negotiated competitive rates with vendors for vehicle maintenance services, reducing operational costs.
- Handled escalated customer complaints professionally, maintaining a positive reputation for the company while finding solutions that satisfied both parties involved.
- Cultivated a positive work environment by promoting teamwork through regular staff meetings and employee recognition programs.
Management Trainee
Enterprise Rent-A-Car
01.2013 - 01.2014
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Showcased strong organizational skills by effectively managing multiple projects and tasks simultaneously, meeting all deadlines, and maintaining a high level of performance under pressure.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
Education
Bachelor of Arts - Communications
Saginaw Valley State University
Bay City, MI05-2013
Skills
- Team management
- Industry trends
- Strong leadership
- Deal closing
- Business forecasting
- Sales coaching
- Problem-solving
- Customer service
- Adaptability and flexibility
- Staff recruitment
- Effective communication
Timeline
Area Car Sales Manager
Enterprise Car Sales
03.2022 - Current
Customer Experience Manager
Enterprise Car Sales
01.2018 - 03.2022
Branch Rental Manager
Enterprise Rent-A-Car
01.2015 - 01.2018
Assistant Branch Rental Manager
Enterprise Rent-A-Car
01.2014 - 01.2015
Management Trainee
Enterprise Rent-A-Car
01.2013 - 01.2014
Bachelor of Arts - Communications
Saginaw Valley State University
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