Ronnie Leonard

Maintained and enhanced operational foundation and remained knowledgeable of all store activities. Built and strengthened strong relationships with corporate staff and implemented process to enhance sales and profit. Oversaw a diverse range of HR functions including hiring, training, and leading 3 licensed techs and a technology tech.

• Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
• Hosted numerous Train the Trainer sessions for corporate field and service managers.
• Recruited, hired and trained Landscaping team and Building Maintenance team.
• Developed systems to track and log work issues. customer complaints and Equipment issues.
• Successfully Developed five Supervisors and fifteenth General Managers,
• Spearheaded department training to enhance employee performance and boost employee productivity.
• Successfully opened one restaurant and strategically managed five acquisitions.
• Repeatedly ran higher VOICE customer satisfaction scores in relation to company average.

Held concurrent responsibility For ensuring the successful operations of 14 restaurants totaling $60M in annual sales. Improved operational management systems,processes,and best practices to guarantee organized well-being. Significantly contributed towards the achievement of strategic and operational objectives. Forged and sustained strong working relations with all corporate and Century Management employees.

• Implemented quick operational improvement, which drove double digit sales increases
• Served as Project Manager for 41 restaurants to launch UberEats McDelivery
• Established an additional strong team of 2 supervisors and 10 general Managers
• Successfully Opened a new restaurant in Lakeland,Tn
• Designed,Trained and managed weekly Centralized Orientation for 67 restaurants
• Recognized as highest performer with customer satisfactio, DT speed and overall sales increases