Ronnie Linthicum
Customer Service Associate
Las Vegas,NV
Overview
16
16
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Manor Suites
Las Vegas, US
10.2020 - Current
- Cash handling
- Microsoft Office
- NiteVision Software
- Front Desk Representative
- Multi-tasking
- Answer Phones
- Property Management
Customer Service Representative
Telus International
Las Vegas, US
04.2016 - 03.2020
- Adept at handling various calls on a daily basis, while consistently resolving client issues
- 150+ Customer interactions per day, giving detailed, personalized, friendly, polite customer service to ensure customer retention
- Remain calm during heated exchanges with irate customers and reach a peaceful resolution
- Receive source data such as customer names, addresses, phone numbers, and credit card information and enter data into various customer service software
Front Desk Associate/Night Auditor
La Quinta Inn & Suites
Buena Park, US
07.2014 - 02.2016
- Organized Weekly Safety Meetings to Ensure State Regulations were being followed
- Monthly Meetings With Fire Marshall to Delegate Policy and Procedure
- CPR & First Aid Certified
- Regional Meetings to Ensure Business Needs were Being Met
Dollar General
Beaumont, US
12.2010 - 06.2011
- Check, verify, and audit merchandise, and enter data into remote terminals to ensure that merchandise is ordered and not damaged
- Identify, separate, label, and palletize merchandise to be relocated to its appropriate areas within the distribution center
- Check merchandise to ensure accuracy of the shipment, condition of merchandise and to ensure that merchandise is loaded on the appropriate trailer for delivery
Customer Service Associate
Hertz Inc
Los Angeles, US
03.2009 - 09.2010
- Daily territory management and revenue growth through site visits to customer job sites in addition to contacting potential customers via telephone
- Identify customer needs and responding appropriately while understanding marketing conditions and local competitor pricing
- Penetrate customers at a strategic level to diversify customer base to include traditional and nontraditional accounts
Education
Associates - Computer Technology
Los Angeles Southwest College
Los Angeles, CA01.2013
High School Diploma -
Manual Arts High School
Los Angeles, CA01.2005
Skills
- Marketing
- Data Entry
- Negotiation
- Merchandising
- Accounting
- Account Management
- Hotel experience
- Front desk
- Customer service
- Management
- Cold Calling
- Pricing
- CRM Software
- Time management
- Word processing
- Computer operation
- Cash handling
- Contracts
- Typing
- Warehouse experience
- Hand tools
- Load & unload
- Microsoft Powerpoint
- Event Planning
- Research
- Microsoft Office
- Property Management
- Guest Services
- Office Management
- Transportation information
- Safety and security procedures
- Housekeeping
- Effective planning
- Tourism knowledge
- Property management systems
Certification
- ServSafe Food Handler, 01/01/21, 01/01/23, Food Handlers Safety Training Card
- ServSafe Alcohol, 04/01/22, 04/01/26, Alcohol & Tobacco Awareness Training Card
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Front Desk Agent
Manor Suites
10.2020 - Current
Customer Service Representative
Telus International
04.2016 - 03.2020
Front Desk Associate/Night Auditor
La Quinta Inn & Suites
07.2014 - 02.2016
Dollar General
12.2010 - 06.2011
Customer Service Associate
Hertz Inc
03.2009 - 09.2010
- ServSafe Food Handler, 01/01/21, 01/01/23, Food Handlers Safety Training Card
- ServSafe Alcohol, 04/01/22, 04/01/26, Alcohol & Tobacco Awareness Training Card
Associates - Computer Technology
Los Angeles Southwest College
High School Diploma -
Manual Arts High School
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