Summary
Overview
Work History
Education
Skills
Timeline
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Ronnie Loy

Summary

Personable Bartender and Cocktail Server skilled in adapting to dynamic environments and serving diverse crowds of patrons. Accustomed to managing high-volume shifts while consistently performing with efficiency and enthusiasm. Aiming to secure a role to utilize bartending knowledge and superior service standards.

Overview

6
6
years of professional experience

Work History

Lead Server

TopGolf
06.2024 - Current
  • Built a solid rapport with many frequent patrons to cultivate guest loyalty. Communicated with guests to record orders and assess needs.
  • Anticipated guest needs and provided proactive service.
  • Addressed guest concerns and resolved all issues to guests’ satisfaction.
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Served food and beverages promptly with focused attention to customer needs.

Server

The Olive Restro Bar
04.2021 - 03.2022
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server

Bjs Restaurants Inc.
01.2019 - 04.2021
  • Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Education

High School Diploma - undefined

Lakewood High School
Lakewood, CA
2011

Skills

  • High energy
  • Customer service
  • Beverage expertise
  • Guest relations
  • Problem-solving
  • Upselling techniques
  • ServSafe Certification
  • Multitasking
  • Outgoing and energetic

Timeline

Lead Server

TopGolf
06.2024 - Current

Server

The Olive Restro Bar
04.2021 - 03.2022

Server

Bjs Restaurants Inc.
01.2019 - 04.2021

High School Diploma - undefined

Lakewood High School

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Ronnie Loy