Ronnie L Phillips
Port St Lucie,FL
Summary
Experienced management professional skilled in operations management, team building, and merchandise planning, with a strong background in optimizing profit margins and coordinating promotions. Proven ability to enhance customer satisfaction and drive sales growth. Ready to leverage expertise in a new management role to support and lead a dynamic team.
Overview
40
40
years of professional experience
Work History
Thrift Stores Manager
Mustard Seed Ministries
12.2015 - 04.2025
- Delivered consistent feedback, empowering team members to continuously improve customer service and satisfaction.
- Addressed and resolved escalated customer complaints and worked to restore satisfaction.
- Maintained high store standards in merchandising, security and visual presentation.
- Identified new opportunities to increase sales and achieve store targets.
- Displayed excellent communication skills while interacting with customers both in person and over the phone.
- Assessed employee performance regularly through feedback sessions and scorecards.
- Analyzed financial data to identify trends in inventory costs, sales performance, and profitability.
Behavior Health Technician Supervisor
Unity Treatment Center
06.2013 - 12.2015
- Provided positive reinforcement strategies to encourage desired behaviors in clients.
- Assisted in behavior data collection and behavior log maintenance.
- Supervised structured activities to provide safe environment for patients under direct care.
Sales and Purchasing Manager
Abbey Rose Antiques and Fine Arts
03.2011 - 10.2013
- Managed and operated Fine Arts and Antique Store.
- In coloration with 12 Palms Recovery.
- Same owners.
Behavior Health Technician
12 Palms Treatment Center
02.2010 - 06.2013
- Utilized applied behavior analysis principles and techniques to reinforce desired behaviors.
- Supervised structured activities to provide safe environment for patients under direct care.
Technical Director
Bailey Concert Hall
06.1985 - 05.1996
- Collaborated with producers and directors to ensure successful implementation of technical plans.
- Provided on-site support to troubleshoot any technical issues that arose during the event.
- Evaluated current processes in order to identify areas for improvement in efficiency or cost savings.
Education
Completed Coursework Towards High School -
Dillard School of Performing Arts
Certification in Technical Theatre - undefined
U.S.I.T.T.
01.1991
Associate in Arts (A.A.) - Technical Theatre
S.I.U University
06.1989
Skills
- Store maintenance
- Employee training
- Promotions coordination
- Donation processing
- Merchandise planning
- Profit margin optimization
- Advertising and marketing
- Reliable
- Operations management
- Team building
Timeline
Thrift Stores Manager
Mustard Seed Ministries
12.2015 - 04.2025
Behavior Health Technician Supervisor
Unity Treatment Center
06.2013 - 12.2015
Sales and Purchasing Manager
Abbey Rose Antiques and Fine Arts
03.2011 - 10.2013
Behavior Health Technician
12 Palms Treatment Center
02.2010 - 06.2013
Technical Director
Bailey Concert Hall
06.1985 - 05.1996
Certification in Technical Theatre - undefined
U.S.I.T.T.
Associate in Arts (A.A.) - Technical Theatre
S.I.U University
Completed Coursework Towards High School -
Dillard School of Performing Arts
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