Open To Work
RONNIE NORRIS JR.
Atlanta,USA
Summary
Senior Quality Assurance Consultant at Bank of America with a demonstrated 98% regulatory acceptance rate, driven by robust risk governance and compliance strategies. Skilled in test automation and analytics, contributing to enhanced operational capabilities and process efficiency. Effective in fostering teamwork across diverse functional areas to achieve quality objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Senior Quality Assurance Consultant
Bank of America
Atlanta, GA
02.2025 - 05.2025
- Owned audit-aligned QA governance for 3,500+ MRA remediation activities at Bank of America, achieving a 98% regulatory acceptance rate while validating control design and evidence quality against OCC and CFPB standards.
- Directed risk remediation workflows in ServiceNow, ensuring timely closure of audit findings and alignment of governance committee reporting with regulatory examination standards.
- Strengthened governance artifacts and control narratives in RSA Archer, aligning documentation with NIST CSF and FFIEC enterprise governance standards to enhance compliance.
- Identified policy and control gaps through structured testing, issuing corrective recommendations that minimized remediation rework and improved process efficiency across risk pipeline.
- Trained cross-functional teams on regulatory compliance expectations and governance quality standards, elevating organizational capability to meet rigorous audit demands.
Compliance Risk Analyst | Regulatory Governance
Allstate Insurance
Atlanta, GA
07.2024 - 12.2024
- Directed audit-support reviews to identify fraud risk indicators, documentation deficiencies, and control breakdowns, coordinating with Audit, Fraud, Legal, and Risk teams to ensure regulatory compliance and governance standards.
- Applied Power BI and Excel analytics to identify anomalies and enhance reporting accuracy, reducing data inconsistencies and improving audit reporting metrics.
- Deployed centralized SharePoint governance repository with standardized filing procedures, improving access to audit evidence and establishing a scalable documentation model adopted across teams.
Senior GRC & Compliance Analyst, Corporate Risk
Wells Fargo Bank / Home Mortgage
Atlanta, GA
01.2013 - 07.2024
- Owned enterprise GRC governance across AML, BSA, Fair Lending, UDAAP, and HMDA for 11+ years, designing the control testing framework that sustained zero material findings through multiple OCC and FFIEC examination cycles.
- Architected AML/KYC documentation controls using RSA Archer and ServiceNow, earned formal recognition for compliance excellence, and established governance testing standards adopted enterprise-wide.
- Acted as GRC Subject Matter Expert (SME) across retail banking, mortgage, and consumer portfolios, developing governance-level test scripts and validating remediation evidence for regulatory submissions.
- Directed comparative file testing, exception analysis, and root cause assessments to identify compliance and control gaps, informing enterprise corrective action plans.
- Created templates, guidelines, and training materials to standardize GRC processes and reduce audit findings, enhancing remediation delivery consistency across business units.
Senior Service Manager / Sr. Front-Line Compliance Supervisor
RBC Bank & PNC Bank
Tucker, GA
05.2006 - 01.2013
- Acted as SME for AML, BSA, and KYC controls, training branch staff and building cross-departmental relationships to improve audit outcomes and regulatory alignment with OCC and FFIEC examination standards.
- Directed daily GRC and operational risk functions across branch operations, maintaining zero audit escalations for three consecutive years through structured controls management.
- Led cross-functional teams to enhance customer service delivery and streamline operational processes.
- Developed and implemented strategic initiatives that increased client satisfaction ratings by aligning services with customer needs.
- Conducted thorough audits to identify risks and develop effective mitigation strategies.
Education
Bachelor of Arts - Risk Management & Insurance
Mercer University
Atlanta, GA12-2028
Skills
- Risk analysis
- Regulatory compliance
- Data analytics
- Project management
- Process improvement
- Audit governance
- Cross-functional collaboration
- Proficient test execution
- User acceptance testing
- Agile methodology expertise
- QA documentation
- Quality control tests
- Quality assurance background
- Quality assurance management
- Test planning
- Policy reinforcement
Professional Highlights
- Regulatory Excellence, Owned enterprise GRC governance across AML, BSA, Fair Lending, UDAAP, and HMDA at Wells Fargo for 11+ years, designing the control testing framework that sustained zero material findings across multiple OCC and FFIEC examination cycles.
- High-Stakes Remediation, Achieved a 98% regulatory acceptance rate governing audit-aligned Quality Assurance (QA) testing across 3,500+ MRA remediation activities at Bank of America, validating control design and evidence quality against OCC and CFPB standards, driving measurable reduction in rework and audit findings across cross-functional business units.
- Operational Risk, Maintained zero audit escalations for three consecutive years as Senior Front-Line Compliance Supervisor at RBC/PNC through disciplined operational risk oversight and structured GRC controls management.
Core Competencies
Enterprise Risk Governance Controls, Policy & Procedure Development, AI Risk & GRC Framework Design, NIST CSF 2.0, ISO 27001, FFIEC, OCC, CFPB, SOX, GDPR, Anti-Money Laundering (AML), Bank Secrecy Act (BSA), Know Your Customer (KYC), Fair Lending, CRA, UDAAP, HMDA, Internal Audit, Control Testing, Root Cause Analysis, MRA Remediation Validation, Audit Documentation, MRA Issue Pipeline Management, Stakeholder Reporting, GRC Metrics & KPIs, Agile/Azure, RSA Archer, MetricStream, ServiceNow, Power BI, Tableau, SharePoint, JIRA, Encompass LOS, MSP, CoPilot AI (GRC Applications), MicroStrategy, Confluence
Certification
- Certified Regulatory Compliance Manager (CRCM) Candidate, Q3 2026, ABA Study Program
- Cybersecurity with NIST CSF 2.0, 2024, IT Governance & Security Compliance
- AI in GRC, 2025, Risk Frameworks & Automation
- Advanced Tableau for Compliance, 2025, Data Visualization for Risk & Audit
- Modern Risk Management Strategy for Business, 2025
Timeline
Senior Quality Assurance Consultant
Bank of America
02.2025 - 05.2025
Compliance Risk Analyst | Regulatory Governance
Allstate Insurance
07.2024 - 12.2024
Senior GRC & Compliance Analyst, Corporate Risk
Wells Fargo Bank / Home Mortgage
01.2013 - 07.2024
Senior Service Manager / Sr. Front-Line Compliance Supervisor
RBC Bank & PNC Bank
05.2006 - 01.2013
Bachelor of Arts - Risk Management & Insurance
Mercer University