Ronnie Ortega
Elmwood Park,NJ
Summary
When working at the front desk a key component is team work. This means being courteous to both employees and guests. I pride myself on showing up when I am needed. Previous employment I have shown up to extra shifts or cover any employee call outs with ease. Double shifts or extra are no problem. Always available and reliable. Positive attitude and helpful to everyone who is in need. Experienced in the hospitality field so training will not be troublesome.
-Experienced
-Reliable
-Positive Attitude
-Looking for opportunities
-Quick and efficient learning
-Intermediate understanding of spanish
Overview
3
3
years of professional experience
Work History
Front Desk/Front Desk Night Auditor
Sheraton Hotel & Resorts
Mahwah, NJ
04.2022 - 12.2023
- Greeted guests upon arrival and provided information regarding hotel services, amenities, and local attractions.
- Processed check-ins and check-outs of guests accurately in the hotel's computer system.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Audited all accounts receivable postings to ensure accuracy of charges to guest folios.
- Answered phone calls from guests requiring assistance or information about hotel services.
- Responded quickly to emergency situations by contacting appropriate personnel immediately.
Front Desk/Front Desk Night Auditor
Teaneck Marriott
Teaneck, NJ
04.2021 - 08.2022
- Resolved guest complaints promptly and professionally with a focus on customer satisfaction.
- Assisted in maintaining the cleanliness of the front desk area and lobby throughout shift.
- Verified valid forms of payment including credit cards, cash, checks, or other authorized methods.
- Informed housekeeping department when rooms were ready for cleaning after checkout.
Education
High School Diploma -
Hackensack High School
Hackensack, NJ06-2018
Some College (No Degree) - General Education
BCC
Paramus, NJSkills
- Expenses tracking
- Automated telephone systems
- Multi-Line Phone Systems
- Room inventory
- Welcoming guests
- Correspondence Management
- Intermediate Knowledge of Spanish (Can communicate with hotel staff)
- Can pick up Hotel computer operating system with ease
Timeline
Front Desk/Front Desk Night Auditor
Sheraton Hotel & Resorts
04.2022 - 12.2023
Front Desk/Front Desk Night Auditor
Teaneck Marriott
04.2021 - 08.2022
High School Diploma -
Hackensack High School
Some College (No Degree) - General Education
BCC
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