Ronnie Portillo
Los Angeles,CA
Summary
Offering genuine passion for coffee culture and customer interaction, ready to learn and grow in a dynamic environment. Brings quick learning ability and attention to detail, ensuring consistent quality and service. Ready to use and develop skills in coffee preparation and customer service in any role. Looking to gain more knowledge and experience, any chance I get.
Overview
4
4
years of professional experience
Work History
Coffee Specialist
Nespresso Boutique
Century City, CA
08.2025 - Current
- Educated customers on coffee origins and brewing techniques to enhance product knowledge.
- Developed and implemented efficient inventory management processes, optimizing stock levels and reducing waste.
- Led initiatives to improve sustainability practices within the boutique, aligning with brand values and customer expectations.
- Strengthened teamwork among staff members by facilitating open communication channels and fostering a supportive work environment.
- Enhanced customer experience by providing personalized coffee recommendations based on individual preferences and needs.
- Promoted environmental sustainability by implementing waste reduction initiatives within the store operations practices.
- Increased store revenue through upselling of products and promoting seasonal offerings.
Sales Associate
H&M Hennes & Mauritz
Los Angeles, CA
06.2022 - 08.2025
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty.
- Assisted in inventory management, ensuring optimal stock levels and accurate product displays.
- Collaborated with team members to maintain cleanliness and organization of sales floor.
- Trained new staff on store policies, procedures, and customer engagement techniques.
- Executed visual merchandising standards, showcasing products effectively to drive sales.
- Addressed customer inquiries and resolved issues promptly, maintaining high satisfaction ratings.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Some College (No Degree) - Business Management
California State University
CA05-2026
Skills
- Adaptability
- Salesmanship
- Team player
- Cleanliness standards
- Stock organization
- Team leadership
- Training new employees
- Fitting room maintenance
- Excellent communication skills
- Calm demeanor
- Problem-solving
- Sensory analysis
Accomplishments
- I was promoted to Truck lead giving me the ability to make sure my team completes the task at hand with the given time frames.
Languages
English
Professional
Spanish
Professional
Timeline
Coffee Specialist
Nespresso Boutique
08.2025 - Current
Sales Associate
H&M Hennes & Mauritz
06.2022 - 08.2025
Some College (No Degree) - Business Management
California State University