Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ronnie Redmon

Irving

Summary

Technical Lead at Check Point Software with a proven track record in performance optimization and infrastructure management. Expert in BGP, OSPF, and PIM, I successfully enhanced systems and mentored junior engineers, driving significant improvements in product compliance and customer satisfaction. Passionate about translating complex concepts into actionable solutions.

Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Technical Lead

Check Point Software
05.2023 - Current
  • Improved systems with addition of new features and infrastructure.
  • Provided educational expertise and mentoring to junior team members.
  • Tested functional compliance of company products.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Helped with improving and maintaining the company lab environment to help with customer's replication.
  • Currently a focal point for any Dynamic Routing issues such as BGP,PIM,OSPF,IS-IS, and RIP in the entire company.

AV Engineer (Volunteer)

2nd Mile Church
06.2006 - Current
  • Enhanced sound quality and added various sound effects to recordings.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Regulated volume level and sound quality during recording sessions.
  • Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.

Escalation Engineer

Check Point Software Technologies Ltd.
08.2017 - 05.2023
  • Offered assistance in implementing and developing training programs.
  • Responded to customer inquiries and provided technical assistance over phone, email, and in person.
  • Installed, configured and maintained computer systems and network connections.
  • Dynamic Routing focal point for any serious BGP,OSPF,PIM, IS-IS, or RIP issues.
  • Monitored system performance to identify potential issues.
  • Developed and implemented preventive procedures to help with customer satisfaction.
  • Patched software and installed new versions to eliminate security problems and protect data.

Tier 3 Support Engineer (High End)

Check Point Software Technologies Ltd.
03.2017 - 08.2017
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and implemented new technologies and methodologies to improve support processes and provide better services to customers.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Collaborated with outside departments to implement company-wide improvements.
  • Diagnosed and troubleshot hardware, software and network issues.

Tier 2 Support Engineer

Check Point Software Technologies Ltd.
08.2016 - 03.2017
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Provided support to customers in 24/7 uptime environment, often working double shifts to accommodate time zones.

Advanced Repair Agent

Geek Squad
07.2015 - 08.2016
  • Provided customers with troubleshooting, repair and support services
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Utilized variety of tools and diagnostic equipment to complete repairs.

Instructional Support Assistant

North Lake College
01.2011 - 12.2011
  • Taught courses under guidance of senior instructors for Cisco networking technologies.
  • Monitored student behavior in classes and lab studies.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

Education

Associate of Applied Science - Networking And Support

North Lake College
Irving
05-2012

Skills

  • Performance optimization
  • Technical analysis
  • Infrastructure management
  • Team leadership
  • Requirements gathering
  • Issue investigation
  • Design development
  • Issue troubleshooting
  • Equipment management
  • Proficient in BGP, OSPF, IS-IS, PIM, and RIP
  • TCP/IP Configuration
  • Switching

Certification

CCSM Elite (Check Point Support Master Elite)

CCCS (Check Point Cloud Specialist)

CCMS (Check Point Maestro Specialist)

CCTE (Check Point Technical Expert)

CCSA (Check Point Support Expert)

CCNP (Expired)

CCNA (Expired)

Interests

  • I enjoy cooking for friends and family gatherings
  • Volunteering
  • Baking
  • Backpacking and Hiking
  • I like working with my hands and fixing things
  • Video Games
  • Volunteering at local animal shelters and rescue organizations

Timeline

Technical Lead

Check Point Software
05.2023 - Current

Escalation Engineer

Check Point Software Technologies Ltd.
08.2017 - 05.2023

Tier 3 Support Engineer (High End)

Check Point Software Technologies Ltd.
03.2017 - 08.2017

Tier 2 Support Engineer

Check Point Software Technologies Ltd.
08.2016 - 03.2017

Advanced Repair Agent

Geek Squad
07.2015 - 08.2016

Instructional Support Assistant

North Lake College
01.2011 - 12.2011

AV Engineer (Volunteer)

2nd Mile Church
06.2006 - Current

Associate of Applied Science - Networking And Support

North Lake College

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Ronnie Redmon