Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ronnie Sawyer

Ronnie Sawyer

Norman ,OK

Overview

6
6
years of professional experience

Work History

Project / Operations Manager

ProScape Outdoor Construction LLC
03.2022 - Current
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Launched quality assurance practices for each phase of development
  • Controlled costs to keep business operating within budget and increase profits.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established team priorities, maintained schedules and monitored performance.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.

Operations Manager

Bartley Industries
11.2020 - 03.2022
  • Improved operational efficiency by streamlining processes and implementing cost-saving measures.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems that boosted overall product consistency and reliability.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

RV Service Technician

Floyd’s RV
01.2018 - 11.2020
  • Streamlined repair processes by maintaining thorough documentation of work performed on each RV service order.
  • Increased customer retention by providing exceptional customer service, addressing concerns, and offering maintenance advice.
  • Ensured safety compliance with thorough inspections of electrical systems, plumbing, HVAC units, and structural components of RVs.
  • Reduced downtime for clients by performing preventative maintenance checks to identify potential problems before they escalated.
  • Collaborated with manufacturers to stay updated on new products, recalls, and warranty procedures for optimized service delivery.
  • Expedited part replacement process by accurately identifying required parts and submitting orders promptly.
  • Strengthened client relationships through consistent communication regarding repair status updates and estimated completion times.
  • Optimized workflow efficiency by coordinating effectively with service advisors during scheduling and prioritization of tasks.
  • Demonstrated adaptability by servicing a wide range of RV makes and models while adhering to manufacturer guidelines.
  • Contributed to company growth by actively participating in trade shows as a knowledgeable representative promoting services offered.
  • Implemented cost-saving measures through diligent evaluation of component functionality before recommending replacements or repairs.
  • Maintained professional certifications through regular attendance at industry workshops, seminars, and webinars focused on emerging trends in the RV service sector.
  • Upheld high safety standards by following proper procedures for lifting heavy equipment, handling hazardous materials, and adhering to OSHA guidelines within the workshop.
  • Facilitated seamless communication channels between technicians, service advisors, and management to ensure the timely completion of tasks and overall operational efficiency.
  • Promoted long-term customer loyalty by offering personalized recommendations on RV maintenance and repair schedules based on individual usage patterns.
  • Interpreted equipment installation and electrical wiring diagrams and obtained materials necessary for project completion.
  • Monitored system and component recall database and notified supervisor of new advisories.
  • Familiarized new employees with maintenance department practices and workflow.
  • Performed standardized tests and diagnostics procedures to identify fault locations and devise corrective actions.
  • Located and repaired frayed wiring, broken connections or incorrect wiring using ohmmeters or hand tools.
  • Repaired cosmetic damage to areas such as walls and floors.
  • Applied preventive and predictive maintenance techniques to obtain optimal performance from RVs and systems.
  • Explained vehicle systems operation to customers.
  • Improved customer satisfaction by diagnosing and repairing various RV issues in a timely manner.

Education

Graduate -

Norman North High School
Norman, OK
08.2014

Skills

  • Staff Development
  • Operations Management
  • Business Administration
  • Marketing
  • Expense Tracking
  • Performance Management
  • Strategic Planning
  • Contract Management
  • Business Development
  • Workforce Management
  • Financial Management
  • Performance Evaluations
  • Team Leadership
  • Business Planning
  • Schedule Preparation
  • Lead Generation
  • Expectation Setting
  • Product Management
  • Salesforce Management
  • Sales Management
  • Complex Problem-Solving
  • Sales Techniques
  • Cross-Functional Teamwork
  • Budget Control
  • Time Management
  • Verbal and Written Communication
  • Staff Management
  • Project Management
  • Customer Relationship Management (CRM)
  • Emotional Intelligence
  • Marketing Strategy
  • Financial Analysis
  • Risk Management
  • Effective Communication
  • Data Analysis
  • Staff Retention
  • Calendar Maintenance
  • Office Support
  • Materials Take-Offs
  • Incident Management
  • Shop Drawing
  • Workforce Scheduling
  • Budget Administration
  • Project Records
  • Schematic Drawing
  • Conflict Management
  • Project Planning
  • Profit and Loss Management
  • Strategy Implementation
  • Project Scope Definition

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Project / Operations Manager

ProScape Outdoor Construction LLC
03.2022 - Current

Operations Manager

Bartley Industries
11.2020 - 03.2022

RV Service Technician

Floyd’s RV
01.2018 - 11.2020

Graduate -

Norman North High School

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Ronnie Sawyer