Managed 20 servers and staff members to effectively foster team-oriented environment.
Prepared and led food service training programs to teach staff various tasks.
Established goals for overall profitability of the dining room operation.
Dinig Room Manager
Epworth Villa
Oklahoma City, Oklahoma
08.2022 - Current
Oversaw daily operations of the dining room including seating arrangements, menu changes, and special requests from customers.
Supervised the staff to ensure proper service standards were met.
Scheduled front of house staff to open, close and work dining room floor daily.
Food & Beverage Director
Choctaw Casino & Resorts
McAlester, OK
10.2014 - 07.2016
Developed and implemented strategies to enhance team performance, improve processes and boost results.
Trained front-of-house staff on restaurant and casino policies and procedures, guest service techniques and communication skills to promote positive experiences.
Added new menu options by consulting with the Chef to develop new recipes based on local, seasonal ingredients.
Food & Beverage Warehouse Manager
Oklahoma State Fairgrounds
Oklahoma City, OK
04.2009 - 10.2014
Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
Employed first-in-first-out protocols to reduce waste.
Director of Operations
The Catering Company
Edmond, OK
03.2003 - 04.2009
Hired, trained and scheduled all FOH staff.
Managed all catering events through communicating with supervisors and managing bigger events in person.
Food & Beverage Outlets Manager
The Waterford Hotel
Oklahoma City, OK
02.1992 - 03.2003
Hired, trained and scheduled all staff for two restaurants and room service.
I started at The Waterford when it was a four star hotel. I worked in the The Waterford Dining Room, which was a four star, four diamond Dining Room.