Ronnie Walker
Atlanta,Georgia
Summary
One of the most crucial skills that I have developed is providing excellent customer service. I believe that nothing else matters if you cannot provide customer service in a particular way. It is the key to success in life. Therefore, if we prioritize customer service, we can excel in whatever we do. Additionally, I have gained four years of experience in the Evolve system while working at present employer. Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
(The Home Depot Company). And, not to mention the experience with microsoft windows, excel, prospective, and outlook.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Officer
Home Depot Corporate
Atlanta
03.2016 - Current
- Provided training sessions for staff members on safety protocols and best practices.
- Responded quickly to alarms triggered by motion detectors or other warning systems.
- Developed emergency procedures plans for responding to various security-related issues.
- Ensured access control measures are in place, including issuing ID cards and monitoring visitors.
- Investigated security breaches, theft, vandalism and other criminal activity onsite.
- Performed regular patrols around the building, checking for intruders and other potential threats.
- Maintained records of all security incidents and reported them to relevant authorities.
- Monitored CCTV systems and identified any suspicious activities or persons on the premises.
- Conducted security risk assessments and provided detailed reports to management.
- Established relationships with local law enforcement agencies to ensure a prompt response in case of an incident.
- Facilitated background checks for employees as part of the onboarding process.
- Identified areas that need additional security measures based on analysis of data collected from surveillance cameras.
- Created procedures for handling confidential documents and sensitive information.
- Reviewed daily logs of events related to corporate security matters.
- Monitored online activities to detect any signs of cyberattacks or malicious activities.
- Organized drills and simulations to test the effectiveness of existing safety protocols.
- Investigated complaints regarding violations of safety regulations or unauthorized access attempts.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced compliance with government regulations pertaining to workplace safety standards.
- Coordinated with vendors responsible for providing physical protection services.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Reported safety hazards for remediation response.
- Investigated reported incidents to protect company assets.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Monitored access control systems and key code records for suspicious activities.
- Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
- Reviewed proper functioning of [Type] equipment by completing preventive maintenance requirements.
- Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Responded immediately to security threats, breaches and emergencies, following proper protocols.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
Security Officer
WellStar Cobb Hospital- WellStar Health System
Austell
11.2014 - 03.2016
- Conducted rounds of hospital premises to ensure safety and security measures were being met.
- Monitored and responded promptly to any suspicious activity or emergency situations.
- Inspected entrances, exits, and other areas for potential security risks.
- Enforced hospital regulations regarding visitors, personnel, and vehicles.
- Provided escorts for staff, patients, and visitors as needed.
- Maintained a log of incidents such as theft or vandalism.
- Assisted in resolving conflicts between patients or visitors.
- Investigated reports of missing items or suspicious activities.
- Documented all security incidents in an incident report form.
- Communicated with law enforcement officers when necessary.
- Managed access control systems including CCTV surveillance cameras.
- Trained new employees on hospital security policies and procedures.
- Performed routine patrols throughout the facility grounds or parking lots.
- Responded to medical emergencies by providing first aid treatment when needed.
- Assisted with crowd control during special events held at the hospital.
- Implemented effective strategies to prevent unauthorized access into restricted areas.
- Developed proactive plans to address potential security threats or breaches.
- Identified safety hazards within the premises and reported them accordingly.
- Interacted courteously with staff members, visitors, and patients at all times.
- Participated in drills designed to test preparedness for various emergency scenarios.
- Ensured compliance with local laws governing health care facilities' security operations.
- Monitored security cameras to identify and respond to suspicious activity.
- Provided friendly and professional assistance to employees, visitors and customers.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained high levels of alertness throughout shifts.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Searched bags manually to identify prohibited items and contraband.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
Armed Security
Security One Inc. (Regions Bank)
Marietta
11.2013 - 11.2014
- Patrolled assigned areas to detect suspicious activities and persons.
- Conducted security checks on personnel entering and exiting the premises.
- Monitored surveillance cameras to detect any criminal activity or violations of policy.
- Responded quickly and appropriately to emergency situations, including medical emergencies, fire alarms, bomb threats.
- Investigated reported incidents such as theft, vandalism, trespassing.
- Provided assistance to law enforcement agencies in apprehending suspects when necessary.
- Interacted with customers in a professional manner while providing directions or responding to inquiries.
- Assisted in maintaining order during large events or gatherings.
- Enforced safety regulations by monitoring hazardous materials and issuing warnings when needed.
- Inspected equipment for proper functioning and responded to malfunctioning systems accordingly.
- Maintained logs of all security-related incidents and submitted reports regularly to supervisor.
- Performed daily inspections of security equipment such as gates, locks, alarm systems, radios., ensuring that they were operating properly.
- Adhered to company policies regarding access control procedures for visitors and guests and contractors.
- Conducted regular patrols of the facility grounds using both vehicle and foot patrol methods.
- Participated in training exercises related to emergency response protocols.
- Followed established protocol for responding to alarms or other emergency situations.
- Provided escorts for authorized personnel entering restricted areas within the facility.
- Assisted in the development of new security protocols based on changes in technology or environment.
- Communicated effectively with team members while coordinating efforts during shifts.
- Performed routine maintenance tasks such as checking doors and windows for proper locking mechanisms and replacing light bulbs as needed.
- Maintained order and safety while providing customer service and information to facility visitors.
- Investigated reported incidents to protect company assets.
- Evaluated credentials of personnel and provided temporary badges to visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Completed [Timeframe] building and grounds patrols.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Tracked vehicles on premises, including license plate numbers.
- Maintained high levels of alertness throughout shifts.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
Education
High School Diploma -
Turner High School
Atlanta, GA06.1990
Skills
- Policy Enforcement
- Detail orientation
- Verbal Communication
- Alarm response
- CCTV Surveillance
- Security awareness
- Access Control
- Visitor management
- Public Safety
- Crime Prevention
- De-Escalation Techniques
- Incident Reporting
- Intrusion Detection
- Premises surveillance
- Evidence collection
- Security Regulation Enforcement
- Emergency Response
- Ground Patrol
- Customer Service
- Pattern Recognition
- Security Team Coordination
- CCTV Monitoring
- Secure Transportation
- Theft Prevention
- Honest and Dependable
- Self Motivation
- Convoy protection
- Problem-solving aptitude
- Goal Setting
- Reliability
- Team Collaboration
- Adaptability
- Criminal Investigations
- Relationship Building
- Database Query Software
- Surveillance
- Detailed Activity Logs
- Active Listening
- Written Communication
- Time management abilities
- Team building
- Effective Communication
- Critical Thinking
- Attentive and Observant
- Punctuality
- Multitasking
- Emergency security
- Reliable and Responsible
- Firearms expertise
- Network Monitoring Software
- Physical combat trained
- Armed Security Guard Certification
- Employee and Visitor Screening
- Analytical Thinking
- Vigilant and watchful
- Problem-solving abilities
- First Aid Training
- Patrolling
- Physical Stamina
- Excellent Communication
- Attention to Detail
- CPR Certified
- Task Prioritization
- Coaching and Mentoring
- Team Player
Certification
Georgia Secretary of State, 05/01/13, 08/01/15, SGE058744
IAHSS 01/27/2016, 01/25/2021 20C316- 217591- 527839D3
Occupation
Armed Licensed Security Officer
Training
- Customer Service
- Inventory Control
- Loss Prevention
- Time Management
- Leadership
- Performance Assessment
- Food Safety
Affiliations
I love physical activities such as Track & Field. It's fascinating to see the human body move at high speeds when running.
Accomplishments
During my time at Home Depot, I have received at least ten. Homer Awards for my exceptional customer service.
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Security Officer
Home Depot Corporate
03.2016 - Current
Security Officer
WellStar Cobb Hospital- WellStar Health System
11.2014 - 03.2016
Armed Security
Security One Inc. (Regions Bank)
11.2013 - 11.2014
High School Diploma -
Turner High School
Georgia Secretary of State, 05/01/13, 08/01/15, SGE058744
IAHSS 01/27/2016, 01/25/2021 20C316- 217591- 527839D3
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