Summary
Overview
Work History
Skills
Timeline
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Ronnie Wallace

Ocala,FL

Summary

A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.

Overview

14
14
years of professional experience

Work History

Office Manager

Heritage Flower Shop
02.2023 - Current
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Area Supervisor

Tropical Smoothie Cafe
01.2018 - 02.2021
  • Provided ongoing coaching to staff members, promoting skill development and career progression.
  • Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
  • Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
  • Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
  • Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
  • Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
  • Maintained high standards of cleanliness and organization across multiple sites, enhancing customer experience.

General Manager

Premier Parking
05.2017 - 01.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.

General Manager

Sonics Drive In
05.2011 - 04.2017
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

Skills

  • Leadership and team building
  • Operations management
  • Food safety
  • Inventory management
  • Cost control
  • Task delegation
  • Cost reduction
  • Sales tracking

Timeline

Office Manager

Heritage Flower Shop
02.2023 - Current

Area Supervisor

Tropical Smoothie Cafe
01.2018 - 02.2021

General Manager

Premier Parking
05.2017 - 01.2018

General Manager

Sonics Drive In
05.2011 - 04.2017

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Ronnie Wallace