RONNETTE STAMPS

• Maintain detailed records of customer interactions, transactions and comments for future reference.
• Improving customer service wait times to mitigate complaints.
• Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Answers incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Mentoring new employees on procedures and policies to maximize team performance.
• Assisting Air Resolutions with escalated calls from team members, passengers and Travel Agents,

· Book air and servicing air reservations using Sabre, Myvikingjourney and Evolution

• · Able to navigate other air tools using Sharepoint, Airpoint and CRm for internal reporting,

· Expertly employ resources and skills to prevent and manage escalations

• Assist team with schedule changes, Air Customer Service Chat emails

• Prevented key account losses by researching discrepancies and correcting problems.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Educated customers on special pricing opportunities and company offerings.
• Answered inbound calls, chats and emails to facilitate customer service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.