Ronniece Brown
Suitland
Summary
Driven leader with proven track record of success in developing and implementing strategies to grow and improve business operations. Highly organized and possesses excellent communication and interpersonal skills. Effectively collaborates with colleagues and builds strong relationships.
Overview
10
10
years of professional experience
Work History
Talent, Teaming & Development Coach
Nike
10.2022 - Current
- Completed talent acquisition and management for 50+ internal and external placements.
- Fostered relationships with industry professionals for future connections.
- Instituted effective strategies for recruiting and managing diverse talent roster.
- Sourced candidates to identify and attract potential candidates for open positions.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Specialist of Athlete Services & CE
Nike
10.2021 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Athlete - Seasonal, PT & FT
Nike
10.2020 - 10.2021
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Server/Event Planner
Matchboxfoodgroup
09.2019 - 02.2021
- Coordinated schedules and timelines for events.
- Coordinated with participating vendors during event planning.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Team Lead & Manager
Burger King
03.2013 - 02.2019
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Collaborated with team members to complete orders.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Assisted other team members to achieve goals.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
Education
Bachelor of Arts - Business Administration
Bowie State University
Bowie, MDSkills
- Event Planning
- Customer Satisfaction
- Learning Strategies
- Strategic Decision-Making
- Performance Improvement
- Manager Coaching and Training
- New Employee Onboarding
- Team Collaboration
- Team Relationships
- Training Resources
- Employee Performance Evaluations
- Individual Trainings
Timeline
Talent, Teaming & Development Coach
Nike
10.2022 - Current
Specialist of Athlete Services & CE
Nike
10.2021 - 10.2022
Athlete - Seasonal, PT & FT
Nike
10.2020 - 10.2021
Server/Event Planner
Matchboxfoodgroup
09.2019 - 02.2021
Team Lead & Manager
Burger King
03.2013 - 02.2019
Bachelor of Arts - Business Administration
Bowie State University