Serving others that are in need is my life's charter
Ronnie G. Jones Sr
Executive Director General
San Diego,CA
Summary
Achieved significant operational efficiencies and fostered a culture of collaboration at Beauty Enhance Services LLC, demonstrating strong leadership and Microsoft Office proficiency. Excelled in building team morale, enhancing customer satisfaction, and driving strategic partnerships, resulting in sustained organizational growth.
Overview
13
13
years of professional experience
Work History
Executive Director General
Beauty Enhance Services LLC
2011.07 - Current
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Represented organization to local public by giving presentations and speeches and participating in community events.
- Advocated for organization and company mission to raise awareness and support.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Formulated and executed strategic initiatives to improve product offerings.
- Managed financial, operational and human resources to optimize business performance.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Delivered exceptional training and hands-on motivation to team members to enhance customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Education
MSHR - Human Resources Development
Chapman University
Orange, California 06.2010
MAOL - Organizational Leadership
Chapman University
Orange, California 06.2008
BSBA - Organizational Leadership
Chapman University
Orange, California06.2006
Skills
Computer Skills:
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with case management software (Case Manager, LegalWorks, FileHold)
•Familiarity with database management and data analysis tools (Microsoft SQL Server, Google Cloud)
• Strong typing skills
Communication Skills:
• Excellent written and verbal skills
• Ability to effectively communicate with customers, clients, colleagues, and stake holders
•Strong active listening and problem solving skills
Other Relevant Skills:
•Leadership and team management experience
•Time management and organizational skills
•Ability to work in fast paced environment
•Strong attention to detail and analytical skills
•Drove strategic improvements to enhance operational and organizational efficiencies
•Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit Sharing401k matchAccomplishments
Received Lockheed Martin's prestigious "NOVA" award for outstanding leadership and innovation.
Successfully lead teams to achieve 100% on-time delivery and 95% customer satisfaction.
Developed and managed project schedules, budgets, and resources.
Ensured compliance with quality and safety standards.
Led cross-functional teams of up to 100 engineers, craftsman and technicians.
Managed projects with budgets exceeding $100M.
Implemented process improvements, resulting in 30% increase in efficiency.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Director General
Beauty Enhance Services LLC
2011.07 - Current
MSHR - Human Resources Development
Chapman University
MAOL - Organizational Leadership
Chapman University
BSBA - Organizational Leadership
Chapman University
Affiliations
- VFW/DAV Church Organizations Red Cross
Additional Information
My call to serve developed from the time that I was a young child starting off with church affiliations. Pathfinder's, Boy Scouts, Athletic Associations, YMCA/YWCA and The Boys and Girls Club. It called me to serve our great country by joining the United States Navy. I have continued my service connections by volunteering for various organizations which involve themselves in the development and growth of people in need, especially the needy, infirmed, physically challenged and drug and alcohol addictions. At-Risk youths remains one of my target areas as our youth' and their struggles seems to get tougher and more of a challenge to refrain from participating or becoming affiliated with such groups.
It's been my commitment to find a way, a vehicle that I can devote more off my time, energies and efforts in providing the necessary resources, equipment and contributing financial means to help along the path which they journey. It is such a worthy cause to perform by demonstration and getting personally involved utilizing my very own resources and the resources of other dedicated volunteers from all walks of life. I am very passionate about the matter. Inclusion of everyone matters, who will simply heed the call of duty to serve those which are in need.
God has said... "The poor will always be with us", and the call to serve remains a very high priority for me and my family alike.
Being in service of others gives me the most satisfaction as it fills me with true joy to see this fulfillment come to fruition.
There's always more to give, always room to improve and grow others, it's a worthwhile investment and the return's can be staggering if we would only make the choice to get involved and share a little piece of ourselves with our fellow human being. Choose humanity and make the choice to help one in need. We can help to remedy the eye sore while helping to build-up someone else's self esteem. Get involved.
Interests
Daily exercise, meditation, quiet time and learning new things to keep the mind active and sharp
Swimming, Bicycling, Running, Community of People
Striving to improve the life of the less fortunate and others in need of my talents, resources and time.
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