Ronnie Lee James

Responsibilities

• Designs and develops changes or modifications to databases that require the application of a variety of techniques and methods to evaluate and determines the effect the changes will have on other areas in the data base
• Used ticketing systems to manage and process support actions and requests.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
• Facilitated best user experience through continuous support and communication of system changes.
• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Performs workload analysis of own workload on assigned project and provides estimates of man-hour and machine requirements for design, code, test, documentation, and implementation of assigned data automation requirements
• Integrates file and record design
• Determines data elements and codes to be used
• Develops recommendations for projects and studies to improve various standard databases and software
• Participates, collaborates, responds, and resolves customer requests for Information Technology (IT) services or problems in the most efficient and effective manner
• Utilizes online automated scheduler software package (Control M) to create and submit JCL job streams and to document job attributes, execution and distribution instructions
• Identifies and determines corrective action to be taken in case of job terminations
• Suggest methods to resolve processing malfunctions to complete job requirements in a minimal amount of time
• Maintain input and output internal control logs, and file of computer run requests.

Responsibilities

• Utilize IBM Mainframe Interactive System Productivity Facility (ISPF) Command Shell to access Pitney Bowes Controller to download automated Mail Run Data File (MRDF)
• Monitored systems in operation and quickly troubleshot errors.
• Generated reports covering details about data, system operation, and error monitoring.
• Assisted with updating technical support best practices for use by team.
• Efficiently completed over 15 production work orders per week under strict timelines and budgets.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Monitored system performance to identify potential issues.
• To create and produce financial reports created on National Information Technology Center (NITC) mainframe
• Utilize XEROX ESP Controller to monitor and perform restart procedures due to program/system failure, and to passwords as required
• Operates the Pitney Bowes high speed electronic mail insertion equipment which includes Intelligent Mail Barcode (IMB) software; and sets up the mail inserter and postage meter and makes equipment adjustments as needed
• Follows the established procedures, priorities, and date/time requirements for all mailings to ensure that the correct meter, the proper postage amount, the correct date, envelope, and insertion materials (letters, bills
• Brochures
• Etc.) are used;
• Responsible for resolving problems and issues with Pitney Bowes routine equipment and mail insertion failures without assistance or vendor assistance over the phone; also, assist and train lower grade personnel
• Responsible for resolving problems with printing issues and equipment failure without assistance or vendor assistance over the phone also assists and train lower grade personnel
• Operates the ESP controller to monitor, control, and release hard copy reports for various internal and external Users
• Monitors and reviews the output to ensure that data and reports arc processed correctly
• Proficient with Office 365 Suite to include Teams Software.

Responsibilities

• Monitors and controls a computer console to process and complete jobs
• Investigates error conditions in computer processing, equipment malfunction and/or network (on-line) performance in order to determine and/or apply the required corrective procedure or action
• Reviewed, investigated and resolved escalated network issues.
• Performed root cause analysis, collected data and submitted timely reports.
• Monitored system performance and responded to alerts.
• Assisted IT staff on troubleshooting issues and closing calls.
• Identified and immediately resolved issues with network devices.
• Managed computer operation scheduling, backup, storage and retrieval functions.
• Backed up company data to distributed storage centers to avoid massive data loss.
• Verified continuity of computer and telephone system services for users..
• Managed data backups and disaster recovery operations to comply with business continuity initiatives.
• Works closely with all mainframe support team members to ensure systems are available 24/7
• Maintains the physical inventory of computer operations supplies in a designated storage area and keeps the various operations areas stocked with the supplies necessary for daily production
• Sets up, prepares, operates and performs preventive maintenance tasks on tape drives, computer on line microfiche, disk units, printers, bursters, decollators, inserters, postage meters, microfiche viewers, and similar devices
• Controls and monitors the on-line network from the central network control center
• Performs other related duties as assigned
• IPL | Shutdown/Startup of LPARS as per schedule and Monitoring using Console and HMC
• CICS | Recycling CICS regions, Enabling and Disabling transactions, Purging/Killing transactions.

Responsibilities

• Provided client support on system operation and troubleshooting.
• Resolved or escalated problem tickets to resolve user issues.
• Resolved malfunctions with systems and programs through troubleshooting.
• Investigated system issues and implemented resolutions to reduce downtime.
• Diagnosed, troubleshot and resolved network and system problems.
• Organized system operating procedures to strengthen controls.
• Provides on-going operational support for administrative data processing hosted on PeopleSoft, UNIX and Mainframe (MVS) platforms
• Administer automation software (Control –M) for batch scheduling, report distribution and master console management, maintain production environment standards for Job Control Language and UNIX shell scripts, application availability and coordinate problem management, develop automated interfaces between applications, develop tuning analysis to improve PeopleSoft, UNIX and MVS batch throughput, interact and communicate with management, systems, database programmers, application and vendor support personnel to provide 7X24 hour on call support
• Schedules and stages production batch run requests according to procedures and program dependencies
• Modifies job control language and or adjusts parameters in order to resolve production problems to complete production runs
• Ensures availability of critical online applications post batch production completion
• Monitors the University network via automated Solar Winds and Spork software packages which display network summary , displaying configurations, IP addresses, system logs, events, alerts and downed nodes as well as physical locations to include the type of server (UNIX and or Windows) and or firewall
• Participates in the physical setup of servers and switches (rails, racks and required cabling) identifies required VLANS and port settings for configuration.

Responsibilities

• Monitors and controls computers and associated peripheral equipment
• Maintained spreadsheets of data across multiple systems.
• Changed and replaced backup tapes regularly and performed detailed server backups.
• Supported time-sensitive project input milestones by keeping team on-task.
• Troubleshot system performance bottlenecks and proposed solutions to discovered weaknesses.
• Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
• Ensures all production schedules are completed to include restarts and re-runs of failed jobs/processes
• Printed outputs are accurate and distributed properly
• Ensures all online systems are initialized and available to the user community
• Analyzes console instructions, queries, error messages, machine malfunctions, schedules, programs, scripts and other information in order to determine proper corrective actions which allow for completion of the production/batch schedules
• Confers with various systems, network, technical and vendor support to resolve complex procedural, technical or system malfunctions
• Experience with automated job scheduling software package (Autosys)
• Assist with It Support calls and tickets
• Trains new operators
• Military