Customer Service Representative
YF Logistics
- Answered phone calls and emails assisting customers with scheduling
- Date stamped and distributed incoming mail
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Maintained client files with sales contracts, records of client interactions, client notes, and other information
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
