Commercial Banking Learning and Development expert with a proven track record in enhancing organizational performance through effective needs based consulting, curriculum design and delivery. Strong focus on team collaboration, adaptability, and achieving results. Skilled in business consulting, strategic planning, data analysis, adult learning theory, instructional design, and performance analysis. Trusted consultant who is consistency recognized for innate ability to foster engaging, trusting relationships while connecting with people at all levels.
Hi, I’m
Ronnika Ngalande
Summary
Overview
24
years of professional experience
1
Certification
Work History
Wells Fargo
AVP, Learning and Development Consultant
10.2000 - 04.2024
Job overview
- Served as a trusted advisor to senior leadership on matters related to operational performance, strategic planning, and organizational development.
- Collaborated with leaders and HR Business Partners to identify business priorities, training needs and develop targeted programs, streamlining organizational objectives.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Facilitated virtual, in-person and blended learning sessions for customer service, sales, and communication training.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Built leadership and employee development curriculum for more than 9000 Business Banking employees.
- Managed a team of facilitators, ensuring consistent delivery of high-quality instructional content across all sessions.
- Maintained up-to-date industry knowledge by attending conferences and workshops, sharing insights with clients through relevant course material adjustments..
- Evaluated employee progress and provided constructive feedback, leading to enhanced skill development.
- Tracked employee performance metrics pre-and post-training, demonstrating the effectiveness of implemented programs.
- Implemented improvements based on feedback and data analysis.
- Ensured compliance with industry regulations by conducting regular audits of current practices against established standards.
- Optimized resource allocation by effectively managing budget.
Education
University of California, RiversideRiverside, CA
Bachelor of Arts from Sociology
06-1999
University Overview
Skills
- Organizational Development
- Learning Strategy
- Talent Management
- Leadership Development
- Curriculum Design
- Needs Assessment
- Performance Coaching
- Sales Training
- Systems Training
- Project Management
- Virtual Learning
- Facilitation
Affiliations
Affiliations
- Sigma Gamma Rho Sorority
Certification
- DISC Certification
- Negotiation Skills Certification
- StrengthFinders Certification
- Master Trainer Certificate
- Facilitator Skills Training Certificate
Timeline
AVP, Learning and Development Consultant
Wells Fargo
10.2000 - 04.2024
University of California, Riverside
Bachelor of Arts from Sociology
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