Ronnisha Brooks
Richmond
Summary
Results-driven Human Resources professional with extensive experience in HR management, HRIS, and strategic operations. Proven expertise in enhancing workforce engagement, optimizing HR processes, and ensuring compliance across diverse industries.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resources Associate
TruCare Homes, LLC
02.2025 - Current
- Managed employee onboarding processes to enhance integration and retention.
- Coordinated employee relations initiatives, fostering a positive workplace culture.
- Developed and maintained HR documentation, ensuring compliance with company policies.
- Implemented training programs, improving staff competencies and performance outcomes.
- Developed and implemented onboarding and orientation programs for new employees.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- New Employee Files
- New Employee Files
- Monthly Training Tracker
- Evaluations 90-day or annuals
- Monthly Statistics Sheet
- New Employee Files
- DSP Competency Evaluation- 30
& 60-day
Office Manager, Technical Assistance Lead, Lead Outreach Analyst
The Leading Niche
08.2023 - 06.2024
- Oversee operations for the Virginia region, managing a team to ensure efficient service delivery.
- Manage a team of 35 data entry employees and field agents
- Spearhead resource evaluation and outreach initiatives for USDA programs
- Develop strategic applicant pools through targeted outreach
- Conduct weekly team meetings to optimize performance
- Analyze applicant qualifications to facilitate onboarding
Human Resources Manager
Support One Inc
11.2022 - 06.2023
- Managed employee relations and improved staff retention in collaboration with executive leadership.
- Managed employee relations including discipline and unemployment claims
- Developed and implemented performance review processes
- Designed and executed New Hire Orientation ensuring compliance
Human Resources Information System Analyst
E3 Federal Solutions
01.2021 - 05.2023
- Managed HRIS, supporting data model development and integration with IT systems.
- Translated business needs into technical requirements
- Developed HR data management strategies for system efficiency
- Conducted User Acceptance Testing (UAT)
Human Resources Director
Nola
11.2017 - 08.2022
- Led HR department ensuring legal compliance and alignment with organizational mission.
- Recruited, interviewed, hired, and trained new staff
- Provided timely performance evaluations and managed employee discipline
- Developed departmental budgets and facilitated professional development
Senior Operations Manager
Capital One
11.2015 - 06.2020
- Developed high-level strategies for fraud disputes operations and partner integrations.
- Investigated accounts to mitigate losses
- Managed a team analyzing statistical data to improve operational efficiency
Unit Manager
Wells Fargo
03.2013 - 11.2015
- Identified opportunities for customer service improvement and managed staffing resources.
- Collaborated with internal partners to ensure customer satisfaction
- Managed staffing resources to enhance service excellence
Collections Representative
C&F Finance Company
01.2010 - 03.2014
- Contacted customers regarding past-due payments and negotiated payment arrangements.
- Negotiated payment arrangements with customers
- Educated customers on collection processes
Collections Representative
Comcast
06.2009 - 06.2009
- Managed in-house collections and processed payments.
- Processed payments and managed customer accounts
- Educated customers on collection processes
Education
Master of Science - Information Systems, Computer Forensics Management
Strayer University
03.2023
Bachelor of Business Administration - undefined
Strayer University
12.2020
Associate of Arts - Business Administration
Strayer University
06.2017
Skills
- Human resources management
- HRIS
- Systems Analysis
- Strategic Operations
- Team Management
- Legal Compliance
- Business Analysis
- Talent Management
- Employee Evaluation
- Recruiting
Certification
- SHRM Certified Professional
- Senior Professional in Human Resources
KEY EXPERTISE & CORE ACCOMPLISHMENTS
- HR Management
- HRIS
- Systems Analysis
- Strategic Operations
- Team Management
- Legal Compliance
- Business Analysis
- Talent Management
- Employee Evaluation
- Improved staff retention through strategic initiatives
- Developed and implemented performance review processes
- Managed HRIS to enhance data quality and governance
Timeline
Human Resources Associate
TruCare Homes, LLC
02.2025 - Current
Office Manager, Technical Assistance Lead, Lead Outreach Analyst
The Leading Niche
08.2023 - 06.2024
Human Resources Manager
Support One Inc
11.2022 - 06.2023
Human Resources Information System Analyst
E3 Federal Solutions
01.2021 - 05.2023
Human Resources Director
Nola
11.2017 - 08.2022
Senior Operations Manager
Capital One
11.2015 - 06.2020
Unit Manager
Wells Fargo
03.2013 - 11.2015
Collections Representative
C&F Finance Company
01.2010 - 03.2014
Collections Representative
Comcast
06.2009 - 06.2009
Bachelor of Business Administration - undefined
Strayer University
Associate of Arts - Business Administration
Strayer University
Master of Science - Information Systems, Computer Forensics Management
Strayer University
Similar Profiles
John MuchinaJohn Muchina
Registered Travel Nurse at Trucare Nursing Services LLCRegistered Travel Nurse at Trucare Nursing Services LLC
Meghan PereiraMeghan Pereira
SR. Director of Production Support at Zyter|TruCareSR. Director of Production Support at Zyter|TruCare
Maricely Vargas - SantiagoMaricely Vargas - Santiago
Caregiver at Trucare Home CareCaregiver at Trucare Home Care
DARRYL GREENEDARRYL GREENE
Territory Sales Manager at Keurig Dr Pepper, Inc.Territory Sales Manager at Keurig Dr Pepper, Inc.
Mustak AliMustak Ali
Kitchen Hand at Edwardes Lake HotelKitchen Hand at Edwardes Lake Hotel