Ronnisha Torrivio
Salt Lake City,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
StubHub
Draper , UT
07.2023 - 10.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Supported brokers in closing deals, ensuring all necessary notes & documents was completed accurately and timely.
- Exhibited adaptability and resourcefulness by providing support during high-pressure situations such as market volatility or time-sensitive transactions.
Floral Associate
Olive & Cocoa
West Valley City , UT
07.2020 - 10.2022
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Decreased shrink by 30% through close monitoring of department.
- Supervised 15 employees in floral department.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed strong communication and organizational skills through working on group projects.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Warehousing Associate
Amazon.Inc
Salt Lake City , UT
04.2018 - 02.2020
- Complied with safety, health, and environmental regulations as prescribed by law.
- Lifted and slid packages weighing up to 75 pounds on conveyor belts to transport items.
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Collaborated with various departments to manage timely delivery of orders and avoid delays.
- Maintained clean, orderly work environment free of hazards.
- Assembled pallets and crates for secure transportation of materials.
Customer Service Advocate/Technical Support Specialist
Teleperformance USA
West Valley City , UT
05.2015 - 12.2017
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Evaluated trends and recommended enhancements to customer service policies, boosting team performance and customer satisfaction scores.
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Diagnosed and troubleshot hardware, software and network issues.
- Resolved 50 technical support inquiries per day
Technical Support Agent
Alorica
Magna , UT
02.2014 - 04.2015
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Resolved issues with systems, hardware and telephones quickly and accurately.
- Walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Resolved 50 technical support inquiries per day.
Education
High School Diploma -
East High School
Salt Lake City, UT06.2013
Skills
- Flower arranging
- Floral and plant knowledge
- Problem-Solving
- Team building
- Desktop support
- PC component diagnostics
- Network diagnostics
- Customer service expert
- Issue troubleshooting
- Live chat support
- Assertiveness
- POS systems knowledge
- Client Relations
- Call Management
Timeline
Customer Service Representative
StubHub
07.2023 - 10.2024
Floral Associate
Olive & Cocoa
07.2020 - 10.2022
Warehousing Associate
Amazon.Inc
04.2018 - 02.2020
Customer Service Advocate/Technical Support Specialist
Teleperformance USA
05.2015 - 12.2017
Technical Support Agent
Alorica
02.2014 - 04.2015
High School Diploma -
East High School
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