Ronnita Covington

Work History

V-Soft Consulting

El Paso, TX

01.2022 - 09.2022

Conduct workshops and engagement activities on topics such as fitness, credit, and emotional wellness.
Screened moderators every month to check physical information such as Emotional, Mental, Physical wellness and diet.
Managed special initiatives to promote healthy improvements such as losing weight and ceasing tobacco usage, or other habits.
Coached individuals on healthy life choices to improve well-being.
Assisted moderators with identifying and pursuing different health and wellness objectives.
Recommended exercise and emphasized balanced nutrition to help moderators manage weight and improve other health conditions.
Attended health events by setting up educational displays and materials as well as interacting with participants.
Guided moderators with setting and achieving goals such as healthy sleep hygiene, self image improvement and improved familial relationships.

Full Creative - Remote Home Based Job

El Paso, TX

03.2019 - 11.2021

Handled all inbound calls ensuring a positive experience for all callers
Handled customer complaints courteously using appropriate techniques, problem-solving skills and follow-up logs.
Communicated with customers via phone, email and online chats.
Improved product knowledge skills to understand customer needs and provide real, effective solutions.
Guided customers through troubleshooting, navigating company site and using services.
Assisted customers with making payments or completing orders in system.
Collected customer feedback and recorded into system, sharing key details with appropriate departments and team members.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

U-Haul

El Paso, TX

07.2017 - 03.2019

Followed policies and procedures to meet or exceed established performance requirements.
Educated customers on special pricing opportunities and company offerings.
Relayed customer feedback to cross-functional teams to improve products and services.
Promoted brand and marketing campaigns to create interest with customer.
Maintained customer privacy and protected company operations by keeping information private and confidential.
Improved customer service wait times to mitigate complaints.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Addressed inquiries, resolved customer issues and managed customer relations.
Consulted with customers regarding needs and addressed concerns.

L.A. Skincare/Cosmetics

El Paso, TX

03.2017 - 03.2019

Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
Hired and trained positive, enthusiastic employees to boost talents of retail team.
Supervised cash drawer balances and deposits of store receipts.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Connected with customers to provide assistance and collect feedback to optimize operations.
Organized new stock for floor placement.
Increased store sales by cross-selling complementary items.

El Paso County Sheriff’s Office

El Paso, TX

05.1994 - 12.2016

Supervised inmates during day-to-day activities.
Performed head counts, checking cells for missing inmates.
Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
Counseled inmates and responded to legitimate questions, concerns and requests.
Maintained records of prisoners' identification and charges.
Reported on quality of inmate work and violations committed by prisoners.
Conducted investigations of crimes committed within prison.
Organized and maintained documents, files and records.
Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Established work procedures or schedules to organize daily work of administrative staff.
Monitored office supplies to replenish needed inventory before depletion.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Determined staffing requirements, interviewing, hiring and training new employees.

United States Army Reserve and Active

07.1987 - 05.1997

Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
Worked in small groups to accomplish complex goals within tight deadlines and standards.
Maintained accurate, updated files on civilian and military personnel in battalion.
Used technical expertise and sound military judgment to learn and perform complex procedures.
Performed inspections to keep equipment in working order.
Developed expertise in small arms use, care and accountability.
Displayed leadership in accomplishing assignments and learning new skills.