Ronny Lopez

• Audited company records to identify and address external and internal losses.
• Developed proactive strategies for shortage reduction.
• Trained staff on procedures, including de-escalation techniques and handcuffing protocols.
• Conducted non-confrontational interviews with Wick Lander based training.
• Installed CCTV equipment/Cameras and maintenance.

• Conducted investigations on organized retail crime across northeastern division stores, such as Maine, New Hampshire, Massachusetts, and Rhode Island.
• Partnered with law enforcement to build cases and share insights.
• Utilized Flock LPR technology to enhance surveillance and data gathering.
• Conducted fraud investigations to identify Losses within retail operations.
• Identified fences implicated in resale activities for further investigations.

• Led targeted internal investigations that identified key issues affecting the store.
• Supervised team to resolve incidents effectively, minimizing potential liabilities.
• Installed covert cameras following company policies to support investigative efforts.

• Apprehended shoplifters and processed them according to Company guidelines, and contacted police.
• Reviewed cash register discrepancies to identify causes of shortages.
• Utilized CCTV and Company reports to analyze and pinpoint shortages by brand, department, and area.

• walked back of house and inspected areas to uncover potential losses.

• Supervised floor team to ensure coverage during breaks and shift changes.
• Greeted customers at entrances and provided customer service.
• Coordinated with store partners for high-end sales events, prioritizing safety.