Summary
Overview
Work History
Skills
Timeline
Generic

Ronny Parsons Jr.

Bogota,NJ

Summary

16 years of experience in customer service

Overview

17
17
years of professional experience

Work History

Customer Service

PSEG
08.2021 - Current
  • Computes and documents all work performed daily
  • Communicates with customers to schedule appointments and provide them with necessary information on upcoming project
  • Utilizes computer to investigate previous work done in order to make educated decisions on current task
  • Calculates how much to pay contractors for work performed based on pse&g payscale
  • Maintains necessary qualifications for job
  • Responsible for a construction crew
  • Develops working relationships with internal and external customers while assisting with account management duties.
  • Provides company information and policies to customers upon inquiry and answered questions via phone, email or online chat.

Customer Service

Con Edison
04.2013 - 08.2021
  • Reported results of gas inspections on powerpoint spreadsheets
  • Worked independently and took initiative to complete necessary task
  • Communicated with customer to make appointments for upcoming surface inspections
  • Maintained confidentiality of customers non public information
  • Documented unsafe work conditions
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.

Customer Service

Huntington Ingles
06.2006 - 04.2013
  • Answered inbound calls from customers looking to reschedule appointments
  • Made outbound calls to set up appointments
  • Responded to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
  • Communicated with service technicians to ensure they arrive at proper location to perform work
  • Provided written and verbal responses to customers inquiries and needs
  • Ability to handle conflict and to diffuse upset customers
  • Demonstrated excellent computer skills
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
  • Described product and service details to customers to provide information on benefits and advantages.

Skills

  • Computer Skills Assist in routine maintenance
  • Microsoft word Excel
  • Communication skills Quick Learner
  • Planning and development Power Point
  • Active Listening
  • Critical Thinking
  • Training Strategies
  • Efficient Data Entry
  • Creative Solutions
  • Tactful Communication

Timeline

Customer Service

PSEG
08.2021 - Current

Customer Service

Con Edison
04.2013 - 08.2021

Customer Service

Huntington Ingles
06.2006 - 04.2013
Ronny Parsons Jr.