Ronny Parsons Jr.
Bogota,NJ
Summary
16 years of experience in customer service
Overview
17
17
years of professional experience
Work History
Customer Service
PSEG
Clifton, NJ
08.2021 - Current
- Computes and documents all work performed daily
- Communicates with customers to schedule appointments and provide them with necessary information on upcoming project
- Utilizes computer to investigate previous work done in order to make educated decisions on current task
- Calculates how much to pay contractors for work performed based on pse&g payscale
- Maintains necessary qualifications for job
- Responsible for a construction crew
- Develops working relationships with internal and external customers while assisting with account management duties.
- Provides company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
Customer Service
Con Edison
The Bronx, NY
04.2013 - 08.2021
- Reported results of gas inspections on powerpoint spreadsheets
- Worked independently and took initiative to complete necessary task
- Communicated with customer to make appointments for upcoming surface inspections
- Maintained confidentiality of customers non public information
- Documented unsafe work conditions
- Explained online self-help options to customers to promote additional and after-hours support choices.
- Developed working relationships with internal and external customers while assisting with account management duties.
Customer Service
Huntington Ingles
Newport News, VA
06.2006 - 04.2013
- Answered inbound calls from customers looking to reschedule appointments
- Made outbound calls to set up appointments
- Responded to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
- Communicated with service technicians to ensure they arrive at proper location to perform work
- Provided written and verbal responses to customers inquiries and needs
- Ability to handle conflict and to diffuse upset customers
- Demonstrated excellent computer skills
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Described product and service details to customers to provide information on benefits and advantages.
Skills
- Computer Skills Assist in routine maintenance
- Microsoft word Excel
- Communication skills Quick Learner
- Planning and development Power Point
- Active Listening
- Critical Thinking
- Training Strategies
- Efficient Data Entry
- Creative Solutions
- Tactful Communication
Timeline
Customer Service
PSEG
08.2021 - Current
Customer Service
Con Edison
04.2013 - 08.2021
Customer Service
Huntington Ingles
06.2006 - 04.2013