Ronny Thai
Humble,TX
Summary
Ambitious and motivated manager with more than 8 years of experience delivering strategic approaches to drive profitability and sales through a team-based culture and a successful track record in operations, customer care, and revenue growth.
Overview
9
9
years of professional experience
Work History
General Manager
Crunch Fitness
12.2021 - 07.2023
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Designed modern employee recognition program which boosted productivity and improved morale.
Store Supervisor
Ubuntu Neighborhood Cafe
06.2021 - 12.2021
- Conducted inventory analysis to determine optimal stock levels.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Effectively scheduled and distributed work assignments in alignment with operational and customer needs.
- Coordinated team members with focus on productivity, efficiency, and enhancing customer experience.
- Directed both FOH and BOH employees through daily tasks and monitored performance throughout the day.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
General Manager
Freddy's Frozen Custard And Steakburgers
02.2019 - 04.2021
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Increased staff retention rate by establishing a new culture
- Managed budget/inventory implementations, employee reviews, trainings, and schedules
- Developed systems and procedures to improve operational quality and team efficiency
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Trained, coached and mentored staff to ensure smooth adoption of new policies and promotions
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
General Manager
LeMans Karting
08.2014 - 02.2019
- Reduced and controlled company expenses by setting a budget per week on goods
- Improved the product development process by creating standards and processes
- Developed metrics and measured success in order to further penetrate the marketplace
- Analyzed key aspects of the business to evaluate the factors driving results and summarized results into presentations
- Developed methods to establish and clarify customers' needs
- Oversaw HR, scheduling, process improvement, operations, and facilities
- Managed budget implementations, employee reviews, training, schedules and contract negotiations
- Built-up, trained and managed a staff of 18 in Greenville, 15 in Duncan, 9 in Virginia
- Developed and maintained relationships with repeat guests and suppliers
Education
s - Liberal Arts And General Studies
California State University - Fullerton
Fullerton, CASkills
- Exceptional interpersonal communication
- Performance improvement
- Effective leader
- Efficient multi-tasker
- Employee scheduling
- Verbal and written communication
- Coaching and mentoring
- Conflict resolution
- Relationship Building
- Adherence to high customer service standards
- Customer focused
- Trusted key holder
- Strong client relations
- Quick learner
Timeline
General Manager
Crunch Fitness
12.2021 - 07.2023
Store Supervisor
Ubuntu Neighborhood Cafe
06.2021 - 12.2021
General Manager
Freddy's Frozen Custard And Steakburgers
02.2019 - 04.2021
General Manager
LeMans Karting
08.2014 - 02.2019
s - Liberal Arts And General Studies
California State University - Fullerton
Similar Profiles
Robert Mchenry IVRobert Mchenry IV
Certified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch FitnessCertified Personal Trainer/Master Fitness Trainer at L.A. Fitness/ Golds Gym/ Crunch Fitness
Joshua GrullónJoshua Grullón
Assistant General Manager at Crunch Fitness (CR Fitness)Assistant General Manager at Crunch Fitness (CR Fitness)
Wayne NoonWayne Noon
Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)Master Personal Trainer / PT Manager at CR Fitness (Crunch Fitness)
Kevin Martin JrKevin Martin Jr
General Manager at Crunch Fitness- Fitness Ventures LLCGeneral Manager at Crunch Fitness- Fitness Ventures LLC
Dwana WinzyDwana Winzy
Patient Care Tech at Touro HospitalPatient Care Tech at Touro Hospital