Ronny Whitfield
Herndon,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Dependable and diligent with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Team Leader
Office Pride Commercial Cleaning Services
Hopkinsville, KY
08.2023 - Current
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Conducted regular performance reviews to assess individual team member progress.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Ensured compliance with all safety regulations in the workplace.
- Implemented changes in response to changing business needs or customer demands.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
Environmental Service Aide
Jennie Stuart Medical Center
Hopkinsville, Ky
04.2023 - Current
- As an environmental service aide I clean/ disinfect the rooms in the Emergency Department of Jennie Stuart Medical Center
- Utilize chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards
- Remove hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel
- Interact with hospital staff, patients, and families to demonstrate good customer service techniques
- Clean and disinfect patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment
- Practice established infection control methods to reduce risks to patients, families, and medical staff
Order Filler/Picker
Walmart
Oak Grove, Ky
08.2020 - 09.2022
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins
- Collaborated with team members to complete timely orders and avoid delays
- Performed proper lifting and handling techniques to maintain safe working environment.
Assistant Manager/Cashier/Cook
Twice Daily
Cadiz, Ky
01.2014 - 09.2020
- Reviewed sales and gross profit report to assess company efficiency
- Mentored team members to enhance professional development and accountability in workplace
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Supervised day-to-day operations to meet performance, quality and service expectations
- Used industry expertise, customer service skills and analytical nature to resolve customer conflict
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
Trigg County High School
01.2003
Skills
- Coaching, Mentoring, and Training
- Multitasking and Organization
- Excellent Customer Service
- Outstanding Verbal and Written Communication
- Creative Problem-Solving and Critical Thinking
- Customer Relationship Management (CRM)
- Account Management
- Business Administration
- Documentation and Reporting
- Quality Improvement
- Onboarding and Orientation
- Safety Processes and Procedures
Timeline
Team Leader
Office Pride Commercial Cleaning Services
08.2023 - Current
Environmental Service Aide
Jennie Stuart Medical Center
04.2023 - Current
Order Filler/Picker
Walmart
08.2020 - 09.2022
Assistant Manager/Cashier/Cook
Twice Daily
01.2014 - 09.2020
Trigg County High School
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