Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
Rono Thompson

Rono Thompson

Bloomfield

Summary

Dynamic leader with proven expertise in program management,

equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Site Coordinator

Family Partnerships of CT.
09.2018 - Current
  • Promoted a culture of continuous improvement within the team, encouraging input from all members for process optimization purposes.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Developed strong relationships with subcontractors, ensuring timely completion of tasks and adherence to guidelines.
  • Maintained a safe and productive work environment by enforcing strict adherence to safety guidelines, promptly addressing any hazards or non-compliance incidents.
  • Customer Service.
  • Behavior Intervention.
  • Improved site safety by conducting regular inspections and implementing necessary corrective actions.
  • Accurately documented all onsite issue using both written and computerized methods.

Program Manager

Journey Found Inc.
02.2015 - 09.2018
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Championed best practices in project management, fostering a culture of continuous improvement.

Behavioral Job Coach

Journey Found Inc.
07.2013 - 02.2015
  • Maintained detailed records of client interactions, ensuring confidentiality and compliance with industry standards.
  • Collaborated with interdisciplinary teams to develop comprehensive, client-centered treatment plans.
  • Supported skill-building activities designed empower individuals take active roles shaping their lives achieving desired outcomes.
  • Established rapport with clients through consistent communication and active listening skills.
  • Conducted individualized coaching sessions, fostering clients'' self-awareness and growth in various life domains.
  • Reduced challenging behaviors by utilizing evidence-based interventions and techniques.
  • Utilized creative problem-solving skills address barriers faced by clients, working collaboratively formulate solutions that promote success in meeting individual objectives.
  • Managed caseload efficiently, prioritizing tasks effectively to ensure timely completion of documentation requirements.
  • Delivered high-quality service by consistently adhering to ethical guidelines outlined by professional organizations in the field of behavioral health.
  • Coordinated with community partners to identify resources and supports that aligned with clients'' needs and goals.
  • Enhanced client progress by implementing personalized behavioral strategies and support plans.
  • Participated in ongoing professional development opportunities to stay current on best practices within the field of behavioral coaching.

Program Manager

The May Institute For Autism And Developmental Disabilities
07.2004 - 06.2013
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.

Stockroom Clerk

A.J Wright
04.2002 - 07.2004
  • Checked numbers manually and used hand-held equipment to locate products.
  • Shelved new and returned inventory according to proper storage procedures.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Interpreted and followed verbal instructions and pull sheets.
  • Prepared pallets for shipment or use by sales floor employees.
  • Managed product inventories and stocked product lines.
  • Maximized space utilization within the stockroom while adhering to safety guidelines; creating better accessibility of goods.
  • Reduced lost or damaged items by implementing a thorough packaging process for outbound shipments.
  • Supported cross-functional departments such as sales and purchasing with relevant stock data aiding their decision-making processes.
  • Maintained a clean and organized stockroom, ensuring easy access to products and materials.
  • Managed inbound shipments, verifying receipts against purchase orders for accuracy and completeness.
  • Customer Service.

Admissions Assistant

Heaven Health Care.
06.2003 - 05.2004
  • Answered phones, called prospects and handled initial email contacts for applicants seeking admission to the facility.
  • Provided exceptional customer service when handling phone calls from prospective applicants seeking information about program offerings.
  • Maintained up-to-date knowledge of institutional policies, procedures, and programs to provide informed guidance to prospective students.
  • Supported admissions team in achieving enrollment goals with diligent application review and decision-making processes.
  • Assisted applicants with admissions packet and served as point of contact throughout admissions process.
  • Led tours of facility for potential clients and families to highlight features and benefits of membership.
  • Managed sensitive applicant data with strict adherence to privacy regulations while working cross-functionally within the institution''s teams.
  • Established positive relationships with applicants to facilitate a smooth transition from inquiry to enrollment.

Education

Bachelor of Science - Business Administration And Management

Albertus Magnus College
East Hartford, CT
08-2012

Associate of Science - Accounting

Capital Community College
Hartford, CT
05-2007

Skills

  • Staff supervision
  • Problem-solving
  • Self-awarenes
  • Staff scheduling
  • Office administration
  • Professional ethics
  • Project management
  • Scheduling coordination
  • Detail-oriented
  • Client advocacy
  • Strategic planning
  • Task delegation
  • Warehouse safety
  • Training and mentoring
  • Motivational techniques
  • Workplace cleanliness
  • Report preparation
  • Team leadership and direction
  • Staff training
  • Behavioral assessment
  • Troubleshooting skills
  • Team leadership
  • Project coordination
  • Feedback delivery
  • Policy and procedure improvements
  • Enrollment documentation completion
  • Skill development

Interests

  • Music
  • Gym Workouts
  • Volunteering
  • Watching Movies and TV Shows
  • Fashion
  • Basketball
  • Football

Timeline

Site Coordinator

Family Partnerships of CT.
09.2018 - Current

Program Manager

Journey Found Inc.
02.2015 - 09.2018

Behavioral Job Coach

Journey Found Inc.
07.2013 - 02.2015

Program Manager

The May Institute For Autism And Developmental Disabilities
07.2004 - 06.2013

Admissions Assistant

Heaven Health Care.
06.2003 - 05.2004

Stockroom Clerk

A.J Wright
04.2002 - 07.2004

Bachelor of Science - Business Administration And Management

Albertus Magnus College

Associate of Science - Accounting

Capital Community College

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Rono Thompson